Avp, Operational Risk

5 days ago

Waterloo, Canada Sun Life Full time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

**Overview**

The Operational Risk Management area is a strategic business partner supporting Sun Life Canada leadership in meeting our Client for Life goals by creating programs and processes

to facilitate a comprehensive understanding of business risk while contributing innovative solutions to manage risk. We partner with Canadian leadership and Business Unit Risk Officers, as well as second line of defense Risk and Compliance stakeholders to assess operational risks, enhance control frameworks, provide oversight on risk and compliance policy requirements, and ultimately enable the business to evolve while maintaining risk within corporate tolerances.

Reporting to the VP, Operational Risk Management, the role will lead the on-going development and advancement of the risk management framework for specific Business Units through the Risk Centre of Excellence (CoE). The incumbent will oversee a comprehensive portfolio of risk management and regulatory compliance activities for those business areas and will operate as a strategic business partner for BU leadership through a team of trusted risk consultants.

**Major Responsibilities**

Primary responsibilities include:

- Leading the on-going development and implementation of the overall Risk Management Framework including clearly defined processes and program requirements in line with Enterprise policies and operating guidelines.
- Utilizing the framework for risk identification, risk measurement and aggregation, risk assessment and reporting, and risk management and mitigation related to operational risks.
- Ensuring the effective functioning of the key operational risk tools and methodologies along with supporting educational and process documentation.
- Ensuring the effective functioning of business unit regulatory compliance management programs including regulatory change management, issue management, risk assessment, control development and 1st line control testing.
- Working closely with other Risk and Compliance professionals across the enterprise to improve processes and expand and enhance Sun Life’s risk management programs.
- Support the Risk CoE in developing a consolidated perspective across SL Canada with respect to key operational risk considerations, including events, initiatives, control development and emerging issues.
- Support Corporate Risk, Compliance and Internal Audit to provide a holistic view of the operational risk profile across the organization.
- Support business continuity and incident management plan development and execution.
- Implement talent practices to build and maintain a diverse and inclusive workforce and effective teams, establishing an environment characterized by high levels of employee engagement.

**Specialized Knowledge/Skill Requirements**
- Ability to create and implement long-term plans to carry out functional or cross-functional objectives established by senior management.
- Understanding of products and practices within Sun Life Canada is an asset.
- Effective communication, negotiation, and conflict management skills.
- Effective change management, through relationship building and influencing skills.
- Ability to lead teams through ambiguous situations and conflicting priorities.
- Ability to identify and leverage cross-business unit risk mitigation solutions.

**Education and Experience**
- Extensive knowledge of financial services products, services, distribution and operational models.
- Direct experience in implementation of risk management frameworks in large financial institutions in line with OSFI guidelines.
- Technical operational risk management training and knowledge.
- Degree or designation in Finance or related fields would be an asset.
- Experience leading teams in a matrix business environment.
- Experience in supporting a continuous improvement mindset focused on the client.
- Knowledge and experience in the use of data analytics to identify and manage risk.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

Sun Life is committed to the health and safety of all those in our workplaces and our communities. In accordance with Sun Life’s Vaccination Policy (Canada):

- Employees permitted

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