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Guest Service Agent, Moda Hotel

3 months ago

Vancouver, Canada Viaggio Hospitality Group Full time

**Who We Are**

Viaggio Hospitality Group is one of British Columbia’s largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group’s mission is to provide a unified experience of exceptional service, quality, offerings and general hospitality.

There is something to offer for every type of guest; whether you’re looking for an upscale dining experience, a comfortable place to rest, a liquor store with impeccable selection, a beautiful course to swing some golf clubs, a lively night club or an exciting bar to catch the game, Viaggio Hospitality Group is yours to explore, enjoy and create lasting memories. Some notable establishments are the Downtown Moda Hotel, Ancora Waterfront Dining & Patio, Howe Sound Brewing, Viti Wine & Lager and Birchbank Golf Course.

**The Opportunity**

**Moda Hotel, **a downtown Vancouver hotel, offers a unique hotel experience for people from all over the world to enjoy. With its hip and historic allure, Moda Hotel Vancouver offers 69 chic guestrooms and suites and an inspiring collection of establishments including the award-winning Cibo Trattoria and Uva Wine + Cocktail Bar, the stylish Red Card Sports Bar and specialty beer and wine store, Viti Wine and Lager.

We are looking for a hardworking and reliable **Guest Service Agent **with an uplifting personality to join our team

**What You’ll Do**
- Welcome guests on arrival in the lobby in a warm, friendly and professional manner.
- Ensure reservations/inquiries are handled correctly and accurately.
- Gain knowledge about different room types, current rates, amenities, services and all hotel procedures and promotions.
- Check and ensure the accuracy of the reception float.
- Maintain confidentiality of hotel and guest information.
- Ensuring exact compliance with registration and departure procedures and completion of all documentation necessary.
- Book reservations by phone and process reservations with a high degree of accuracy.
- Provide anticipatory service, seeking to exceed the expectations of each guest through personalized service, and strong teamwork and execution.

**What You Have**
- 1+ years of customer service experience is required.
- Previous front desk experience is an asset.
- Computer literacy skills.
- Ability to listen and respond in a calm, diplomatic manner to any guest issues.
- Excellent personal and presentation and communication skills.
- A passion for delivering exceptional levels of guest service.
- Availability to work varying shifts, including mornings, evenings, weekends, relief audits, and holidays.
- Ability to establish priorities, work independently, and proceed with objectives without supervision.
- Must be legally authorized to work in Canada to be considered.

**Why You’ll Love Working with Us**
- Full-time option available, permanent position
- Discount on food
- Career development and opportunity for advancement
- Wage $18-20/hour

**Salary**: $18.00-$20.00 per hour

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: One location