Front Desk Guest Services Agent

7 months ago

Vancouver, Canada Blue Horizon Hotel Full time

Job description

The Blue Horizon seeks an energetic and enthusiastic Hotel Front Desk Guest Service Agent to join our team.

We are well located in the heart of Robson Street with its wonderful variety of shops and eateries for every taste and budget. Our 215 spacious guest rooms are all corner rooms with 2 walls of windows from the cruciform shape of the hotel. Our guests enjoy spectacular panoramic views of our beautiful city with the English Bay water view being the favourite.

We value delivering excellent guest service experiences, team work, a respectful workplace and consistent processes.

**JOB REQUIREMENTS**:

- Proven Hotel Front Desk skills and a strong working knowledge of hospitality industry service principles for a hands on position
- Strong working knowledge of the local area
- Understand the importance of your ability to making meaningful connections with guests, and to have a positive impact on their experience
- Able to multi-task, be efficient, respond quickly, make decisions and meet deadlines

**WHAT YOU WILL DO**:

- Provide warm welcome and be able to efficiently check guests in and out
- Knowledgeably answer inquiries on hotel services, as well as attractions and services available in the area
- Timely action on guest requests
- Maintain confidentiality of information
- Accurately complete reports and shift deposit
- Professional personal appearance
- Remain current on room rates, room availability, groups, events to facilitate reservations
- Knowledgeable on emergency procedures
- Actively participate in creating and maintaining a safe workplace

**WHAT WE LOOK FOR**:

- Experience working at a Hotel Front Desk or similar work environment
- Understand the importance of guest service experience
- Excellent time management
- Adaptable and able to handle multiple priorities
- Enthusiastic and focused to exceed guest expectations
- Proficient in the use of computers and Microsoft Office
- Able to effectively communicate both verbally and in writing
- Ability to work independently and as part of a team
- Capable of proactive problem solving and decision making

We look forward to hearing from you if you feel you are a good fit to join our team.

**Job Types**: Full-time, Permanent

**Salary**: From $21.48 per hour

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday

Supplemental pay types:

- Commission pay

**Experience**:

- Customer service: 1 year (preferred)
- Hotel: 1 year (required)

Work Location: In person

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