Guest Service Agent
6 months ago
**Who We Are**
Viaggio Hospitality Group is one of British Columbia’s largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group’s mission is to provide a unified experience of exceptional service, quality, offerings and general hospitality.
There is something to offer for every type of guest; whether you’re looking for an upscale dining experience, a comfortable place to rest, a liquor store with impeccable selection, a beautiful course to swing some golf clubs, a lively night club or an exciting bar to catch the game, Viaggio Hospitality Group is yours to explore, enjoy and create lasting memories. Some notable establishments are the Downtown Moda Hotel, Ancora Waterfront Dining & Patio, Howe Sound Brewing, Viti Wine & Lager and Birchbank Golf Course.
**The Opportunity**
**Moda Hotel, **a downtown Vancouver hotel, offers a unique hotel experience for people from all over the world to enjoy. With its hip and historic allure, Moda Hotel Vancouver offers 69 chic guestrooms and suites and an inspiring collection of establishments including the award-winning Cibo Trattoria and Uva Wine + Cocktail Bar, the stylish Red Card Sports Bar and specialty beer and wine store, Viti Wine and Lager.
We are looking for a hardworking and reliable **Guest Service Agent/Auditor **with an uplifting personality to join our team
**What You’ll Do**
- Welcome guests on arrival in the lobby in a warm, friendly and professional manner.
- Ensure reservations/inquiries are handled correctly and accurately.
- Gain knowledge about different room types, current rates, amenities, services and all hotel procedures and promotions.
- Check and ensure the accuracy of the reception float.
- Maintain confidentiality of hotel and guest information.
- Ensuring exact compliance with registration and departure procedures and completion of all documentation necessary.
- Book reservations by phone and process reservations with a high degree of accuracy.
- Provide anticipatory service, seeking to exceed the expectations of each guest through personalized service, and strong teamwork and execution.
**What You Have**
- 1+ years of HOTEL FRONT DESK or Travel agency experience is required.
- Previous front desk experience is an asset.
- Computer literacy skills.
- Ability to listen and respond in a calm, diplomatic manner to any guest issues.
- Excellent personal and presentation and communication skills.
- A passion for delivering exceptional levels of guest service.
- Availability to work varying shifts, including days, evenings, weekends, relief audits, and holidays.
- Ability to establish priorities, work independently, and proceed with objectives without supervision.
- Must be legally authorized to work in Canada to be considered and living in Vancouver.
**Why You’ll Love Working with Us**
- Part-time option available, permanent position
- Discount on food
- Career development and opportunity for advancement
**Job Type**: Part-time
**Salary**: $18.50-$20.50 per hour
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Evening shift
- Holidays
Work Location: In person
-
Guest Service Agent
3 months ago
Vancouver, Canada OPUS Vancouver Full timeAs a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure. Ensuring they have a memorable experience with us by making emotional connections with them. **Responsibilities**: - Greet, check-in, respond to requests and settle accounts while providing exceptional service - Take initiative to add a...
-
Guest Services Agent
6 months ago
Vancouver, Canada Days Inn Vancouver Downtown Full timeJob Summary: **Responsibilities**: - Greet and welcome guests upon arrival with a friendly and professional demeanor - Assist guests with check-in and check-out processes efficiently - Handle guest inquiries and provide accurate information about hotel services, facilities, and local attractions - Manage reservations and room assignments to optimize...
-
Guest Services Agent
7 months ago
Vancouver, Canada Accor Full timeCompany Description Take part in the sustainable travel revolution at our harbor-front, eco-conscious hotel, which is home to Vancouver's first green roof and honey bee apiary. You'll be involved in building Fairmont Waterfront's ongoing reputation of excellence, which has recently seen us recognized as the 2nd Best Hotel in Canada by the readers of Conde...
-
Hotel Guest Service Agent
6 months ago
Vancouver, Canada The Sylvia Hotel Full timeThe Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...
-
Hotel Guest Service Agent
6 months ago
Vancouver, Canada The Sylvia Hotel Full timeThe Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...
-
Hotel Guest Service Agent
6 months ago
Vancouver, Canada The Sylvia Hotel Full timeThe Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...
-
Hotel Guest Service Agent
6 months ago
Vancouver, Canada The Sylvia Hotel Full timeThe Sylvia Hotel is Vancouver’s most iconic hotel with the best location in the city. We are currently seeking an experienced Front Desk Agent to join our team. The Front Desk Agent at the Sylvia Hotel understands the true meaning of guest service. They maintain a high level of professionalism and are result driven and have the confidence and abilities to...
-
Guest Service Agent
6 months ago
Vancouver, Canada Sandman Hotel Group Full timeProud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As...
-
Guest Service Agent
4 weeks ago
Vancouver, Canada Viaggio Hospitality Group Full time**Who We Are** Viaggio Hospitality Group is one of British Columbia’s largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group’s mission is to provide a unified experience of exceptional service, quality,...
-
Guest Service Agent
6 months ago
Vancouver, Canada Viaggio Hospitality Group Full time**Who We Are** Viaggio Hospitality Group is one of British Columbia’s largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group’s mission is to provide a unified experience of exceptional service, quality,...
-
Guest Service Agent
3 days ago
Vancouver, Canada Viaggio Hospitality Group Full time**Who We Are** Viaggio Hospitality Group is one of British Columbia’s largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group’s mission is to provide a unified experience of exceptional service, quality,...
-
Guest Services Agent
6 months ago
North Vancouver, Canada Seaside Hotel Vancouver Full time**NORTH VANCOUVER, BC - **As a Guest Services Agent / Concierge, you will represent the hotel to the guest throughout all stages of the guest’s stay. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations...
-
Guest Services Agent
6 months ago
North Vancouver, Canada Seaside Hotel Vancouver Full time**NORTH VANCOUVER, BC - **As a Guest Services Agent, you will represent the hotel to the guest throughout all stages of the guest’s stay. Responsibilities include welcoming guests to the establishment and determining their needs, registering guests, assigning rooms, accommodating special requests, assisting with recommendations and reservations for local...
-
Guest Experience Agent
6 months ago
Vancouver, Canada BC Indigenous Housing Society Full time**JOIN OUR TEAM !** **GUEST EXPERIENCE AGENT** (Casual employment, extendable based on business needs) **ABOUT US** Skwachàys (pronounced skwatch-eyes) Lodge is a social enterprise located in Downtown Vancouver, combining exceptional hospitality amongst 18 one-of-a-kind Indigenous themed guest rooms with a street-level Indigenous Fair Trade Gallery. The...
-
Guest Services Coordinator
3 months ago
Vancouver, Canada Compass Group Full timeYou might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees. You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues,...
-
Guest Experience Agent
6 months ago
Vancouver, Canada BC Indigenous Housing Society Full time**JOIN OUR TEAM !** **GUEST EXPERIENCE AGENT** (Casual employment, extendable based on business needs) **ABOUT US** Skwachàys (pronounced skwatch-eyes) Lodge is a social enterprise located in Downtown Vancouver, combining exceptional hospitality amongst 18 one-of-a-kind Indigenous themed guest rooms with a street-level Indigenous Fair Trade Gallery. The...
-
Guest Experience Agent
6 months ago
Vancouver, Canada BC Indigenous Housing Society Full time**JOIN OUR TEAM !** **GUEST EXPERIENCE AGENT** (Casual employment, extendable based on business needs) **ABOUT US** Skwachàys (pronounced skwatch-eyes) Lodge is a social enterprise located in Downtown Vancouver, combining exceptional hospitality amongst 18 one-of-a-kind Indigenous themed guest rooms with a street-level Indigenous Fair Trade Gallery. The...
-
Guest Services Agent
2 months ago
North Vancouver, Canada Capilano Group Full time**Guest Services Agent** **Department**:Operations **Reports to**:Operations Supervisor (Guest Services Focus) **General Description**: Dedicated to creating experiences our team members and guests are amazed by, the Capilano Suspension Bridge Park is always looking for people who can help bring our mission to life. We are looking for friendly and...
-
Guest Service Agent
7 months ago
Vancouver, Canada Sandman Hotel Group Full timeFirst impressions count, right? We think so too! The Guest Service Agent is the face of our hotels. You're a people-pleaser who loves to go above and beyond to exceed the needs of our guests. You'll wear many hats-from meeter and greeter to problem-defeater. At Sandman Hotel Group, we recognize this vital role with a competitive compensation package and...
-
Night Auditor/guest Service Agent
6 months ago
Vancouver, Canada Viaggio Hospitality Group Full time**Who We Are** Viaggio Hospitality Group is one of British Columbia’s largest hospitality companies and is a leader in providing outstanding food and beverage experiences. We are a growing number of establishments, each with its own unique concept, Viaggio Hospitality Group’s mission is to provide a unified experience of exceptional service, quality,...