Customer Experience Representative

5 days ago

Richmond, Canada UNFI Full time

**Who are we?**

**_UNFI Canada is the leading distributor of natural, organic, and specialty foods We transform the world of food for our associates, customers, and the families we serve everyday Our mission is to provide healthier food choices to people everywhere. Better Food, Better Future_**

**_As part of our Customer Experience team, you'll get to help #MoveFoodForward through administration, data entry, and most importantly, providing exceptional service to our customers Read on to learn more_**

**Position**:Customer Experience Representative

**Job Type: Full Time 4 Month Contract. (**_Note the contract role does NOT include benefits)_**

**Schedule**:Monday-Friday 8:30 am-5:00 pm PST

**Location**:Richmond, B.C.

**Working Conditions**:Remote (while role is classified as remote, person must be able to attend on-site meetings and company events when assigned by direct manager)**

**Purpose**:
Responsible for providing excellent customer care and maintaining strong professional customer relationships via the phone and other methods. Assist customers with new orders, advise status of orders, and provide information on new products. Communicate changes in customer delivery schedules and routing, including order deadline and delivery status.

Courteously and promptly resolves customer questions and problems or properly refers them to appropriate personnel. Remain in compliance with established performance metrics that support the desired Customer Experience and assisting in populating data into the Customer Care Relationship Management (CRM). Complete related records, reports, and documentation.

**Responsibilities**:

- Establishes and maintains professional working relations with customers, coworkers, and other key stakeholders
- Processes orders for order deadline, including data entry and remain available in the call queue to answer inbound calls
- Works occasional overtime as required to meet deadlines communicating late route calls, product recalls, and other call campaigns
- Responsible for call card processing and ensuring that account minimums are met and possible duplicate orders are addressed.
- Answers questions, requests, and problems promptly and courteously, utilizing the Company CRM tool for issue tracking and resolution reporting
- Review customer order deadline and deliveries to provide customer updates with current ETA’s
- Provides superior customer care to support the Company desired customer experience
- Coordinates with the Accounting department regarding customer credit status
- Keeps management informed of area activities and of any significant problems
- Performs other job duties as required

**Job Requirements**:
**Education/ Certifications: (Required & Preferred)**
- High School Diploma

**Experience**:

- 1-2 years customer service experience or other related business experience
- Call Center experience preferred

**Knowledge**:

- Willingness to acquire knowledge of company products and sales policies and procedures
- Proficient in Microsoft Applications including Excel, Word and Outlook
- System Implementation preferred

**Skills & Abilities**:

- Excellent communications skills, both verbal and written
- Able to work in a fast paced environment
- Able to work independently as well as part of a team
- Pleasant phone manner
- Flexible with the ability to adjust to change
- Attention to detail
- Ability to multitask to complete projects with multiple deadlines in an accurate and timely manner
- Ability to type 40 wpm+
- Baseline ability to 10-key by touch (industry standard minimum key strokes requirement)
- Our Culture and our Values: We believe in #FuelingtheFuture and #FeedingthePlanet. We deliver together to provide **#BetterFood for a #BetterFuture **and win big
- Discounts on Organic Food
- Work remotely from home
- Friendly and helpful team

**Our Commitment**:

- #LI-REMOTE_

  • Customer Experience Representative

    1 month ago

    Richmond, British Columbia, Canada Videotron Full time

    About UsAt Videotron, we're committed to bringing affordable wireless services to Canadians. Our company values diversity and inclusivity, striving to create a welcoming environment that encourages healthy competition and celebrates success.Job SummaryWe're seeking a skilled Customer Experience Representative to join our team at the Richmond centre mall...

  • Sales Representative

    1 month ago

    Richmond, British Columbia, Canada Pandora Jewelry Full time

    About the RoleWe are seeking a Sales Representative to join our team as a Customer Experience Specialist. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and driving sales results.

  • Customer Service Representative with Cash Handling Experience

    1 month ago

    Richmond, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to join our team at beBee Professionals in Richmond.About the RoleThis is a fantastic opportunity for an individual who enjoys working with customers and handling cash transactions. As a Customer Service Representative, you will be responsible for providing excellent service to all customers,...

  • Customer Experience Specialist

    3 months ago

    Richmond, British Columbia, Canada beBee Professionals Full time $35,000 - $50,000

    Customer Service RepresentativeWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Richmond, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about products and...

  • Customer Experience Representative

    7 months ago

    Richmond, Canada UNFI Full time

    Who are we? United Natural Foods Inc. (UNFI) Canada is the leading distributor of all natural, organic, and specialty foods! We transform the world of food for our associates, customers, and the families we serve everyday! Our mission is simple: to provide healthier food choices to people everywhere. Better Food, Better Future! As part of our Customer...

  • Customer Experience Representative

    6 months ago

    Richmond, Canada UNFI Canada Full time

    **Who are we?** - **United Natural Foods Inc. (UNFI) Canada is the leading distributor of all natural, organic, and specialty foods! We transform the world of food for our associates, customers, and the families we serve everyday! Our mission is simple: to provide healthier food choices to people everywhere. Better Food, Better Future!**_ - **As part of our...

  • Customer Service Representative

    7 months ago

    Richmond, Canada Patterson Dentaire Dental Canada Inc. Full time

    Patterson Dental Canada Inc. is the trusted partner of the dental industry in goods, equipment, services and technology. Our company has more than 500 employees across the Canadian territory. Our Vancouver branch is located along the Fraser River in Richmond, BC with easy access to transportation and the vast amenities of Queensborough landing. **Job...

  • Customer Service Representative

    3 months ago

    Richmond, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Richmond is looking for a skilled Customer Service Representative to provide exceptional customer experiences. As a Customer Service Representative, you will be responsible for handling customer transactions, resolving customer complaints, and maintaining a positive shopping environment.Key Responsibilities:Process customer purchases...

  • Customer Service Representative

    5 months ago

    Richmond, Canada Rolife Canada Full time

    **Job Title: Part-Time Bilingual Customer Service Representative (Mandarin & English)** **Location**: Richmond, BC **About Us**: At Rolife, we specialize in DIY miniature houses and 3D puzzles. Our goal is to provide high-quality products that bring creativity and joy to our customers. We’re seeking a dedicated and reliable individual to join our team as...

  • Customer Experience Specialist

    3 months ago

    Richmond Hill, Ontario, Canada beBee Professionals Full time $35,000 - $55,000

    {"h1": "Customer Service Representative Role at beBee Professionals", "p": "We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative in Richmond Hill, Canada. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their...

  • Customer Service Representative

    7 months ago

    Richmond, Canada Rize Bikes Full time

    Rize Bikes is seeking an experienced Customer Services and Sales Representative to join our growing team. Based in Vancouver, Canada, Rize Bikes is an established e-bike company specializing in high end premium e-bikes for both Canada and United States. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the...

  • Customer Service Representative

    7 months ago

    Richmond, Canada Rize Bikes Full time

    Rize Bikes is seeking an experienced Customer Services and Sales Representative to join our growing team. Based in Vancouver, Canada, Rize Bikes is an established e-bike company specializing in high end premium e-bikes for both Canada and United States. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the...

  • Customer Service Representative

    7 months ago

    Richmond, Canada Rize Bikes Full time

    Rize Bikes is seeking an experienced Customer Services and Sales Representative to join our growing team. Based in Vancouver, Canada, Rize Bikes is an established e-bike company specializing in high end premium e-bikes for both Canada and United States. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the...

  • Customer Service Representative

    7 days ago

    Richmond, Canada Rize Bikes Full time

    Rize Bikes is seeking an experienced Customer Services and Sales Representative to join our growing team. Based in Vancouver, Canada, Rize Bikes is an established e-bike company specializing in high end premium e-bikes for both Canada and United States. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the...

  • Customer Service Representative

    7 months ago

    Richmond, Canada Rize Bikes Full time

    Rize Bikes is seeking an experienced Customer Services and Sales Representative to join our growing team. Based in Vancouver, Canada, Rize Bikes is an established e-bike company specializing in high end premium e-bikes for both Canada and United States. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the...

  • Customer Service Representative

    7 months ago

    Richmond, Canada Rize Bikes Full time

    Rize Bikes is seeking an experienced Customer Services and Sales Representative to join our growing team. Based in Vancouver, Canada, Rize Bikes is an established e-bike company specializing in high end premium e-bikes for both Canada and United States. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the...

  • Customer Service Representative

    7 months ago

    Richmond, Canada Rize Bikes Full time

    Rize Bikes is seeking an experienced Customer Services and Sales Representative to join our growing team. Based in Vancouver, Canada, Rize Bikes is an established e-bike company specializing in high end premium e-bikes for both Canada and United States. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the...

  • Customer Service Representative

    7 months ago

    Richmond, Canada CARO Analytical Services Full time

    Full Time Customer Service Representative - Richmond, BC As a Customer Service Representative for CARO Analytical Services’ growing laboratory network, your main responsibilities will include: **Client Facing** - Greeting walk-in clients and receiving incoming samples. **Work Order Tasks** - Work order Login and sample labelling. - Sending Login...

  • Customer Service Representative

    7 months ago

    Richmond Hill, Canada Abstract Management Group Full time

    **Abstract Management Group** is a well-renowned customer acquisition, customer support, and business development service provider across the **North York** area. We firmly believe that personalized client and customer interactions bring a world of possibilities, brand loyalty, increased sales revenue, and customer retention. Our Customer Service...

  • Customer Service Representative

    7 months ago

    Richmond, Canada Rize Bikes Full time

    Rize Bikes is seeking an experienced Customer Services and Sales Representative to join our growing team. Based in Vancouver, Canada, Rize Bikes is an established e-bike company specializing in high end premium e-bikes for both Canada and United States. Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the...