Service Department Coordinator and Administrator

2 weeks ago

London, Canada Mobility 1st Ltd Full time

Mobility 1st Ltd is the leading Rehab and Mobility Company in Southern Ontario. We encourage open communication, recognize and reward performance, and provide opportunity for growth. We are seeking a determined team player who would like to join our team. At Mobility 1st Ltd., we feel it is a great privilege and responsibility to serve our clients.

**Position Summary**: The Service Coordinator will be responsible for front line customer service for all service calls and/or walk in clients and consistently strive to maintain the highest levels of service and professionalism for every customer.

**Responsibilities**: A typical day would include scheduling deliveries and on-site service calls, working in-store with our service clients for drop-offs, pick-ups, and inquiries, as well you will be completing administration paperwork, and assisting others as needed.

In detail, you will act as point of contact for incoming service phone calls. Create and schedule all service issues. Appropriately assist customers with inquiries. Process and assist all walk-in clients. Enter and follow up on any part orders, create quotes Resolve customer complaints according to established guidelines or forward them to manager for further action. Service call entry and all associated follow-up. Ensure that customers are informed of service fees and collect payments. Ensure all orders are closed in accordance with policies and procedures and that proper payments are collected.Maintain accounts receivables, prepare invoices Comply with all company policies and procedures. Provide coverage for other customer service roles as required Perform other duties are requested by manager

**Skills/Abilities**:
**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- London, ON: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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