Field Consultant

2 weeks ago

Montréal, Canada Kumon North America, Inc. Full time

**Term**: Fixed 18-month Contract

**Location**: Various Branch Locations within the Greater Montral Area

**Reports To**: Montreal Branch Manager

**Job Summary**:
Provide appropriate consultation to new and existing franchisees while promoting the development of their Centres. Partner with franchisees to achieve Centre goals relating to student enrollment, retention, student achievement, market penetration, and profitability.

**Responsibilities**:
1. Assist new franchisees with all aspects of the new Centre opening process within predetermined timelines.
2. Perform franchise visits/franchise service calls on a regular basis. Inspect and support
franchisees to verify compliance with company standards for instructional quality, operational and financial key measurements, brand appeal, general maintenance, and safety.
3. Thorough individual and collective operational analysis of assigned Centres.
4. Immediately initiate corrective actions to rectify problems. Utilize support resources to maximize performance, and deliver targeted results.
5. Identify areas for improved performance to ensure Centres achieve or exceed company benchmarks for performance.
6. Utilize company provided efficiency tools to effectively perform your role.
7. Monitor franchisee performance and effect operational changes to achieve branch goals. Develop and implement short
- and long-term business plans that promote strategic enrollment and profit growth. Assess regional market conditions to ensure competitiveness, and build branch awareness.
8. Evaluate local competition and create branch level strategies for franchisees to maintain a competitive edge. Consistently monitor branch and Centre level performance for trends, outliers and best practices.

**Qualifications, Skills and Experience Requirements**:

- Bachelor’s Degree required
- Bilingual (French/English) verbal and written communication skills is mandatory
- 3‐5 years’ related experience
- Multi‐unit service management experience is an asset.
- Prior P&L responsibility preferred
- Strong time management and prioritization skills
- Proficiency in Word and Excel
- Road Warrior. Ability to travel extensively locally and regionally.

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