Resident and Property Services Administrator

5 months ago

Hamilton, Canada Victoria Park Community Homes Full time

**About VPCH**

Incorporated in 1974, Victoria Park Community Homes is one of the oldest and largest private non-profit housing corporations in the Province of Ontario. Our portfolio that we own and manage has grown to over 3,122 apartments, townhouses, and single-family homes located across Southern Ontario.

We pride ourselves on providing outstanding service to our residents, prospective residents, service delivery partners and other stakeholders.

**Join our Team**

Victoria Park Community Homes is built on a strong foundation of teamwork, collaboration and entrepreneurship. It is this foundation that attracts and retains our passionate, dedicated workforce and fuels our competitive spirit and desire to be the affordable housing provider and manager of choice in the communities that we serve.

We have an immediate opening for a full time, permanent **RESIDENT AND PROPERTY SERVICES ADMINISTRATOR**

**Position Summary**:
The RPS Administrator is responsible for providing on-site customer service and administrative support services to the Property Managers and Manager of Resident and Property Services serving Hamilton, Guelph, Burlington and Georgetown.

**Salary Range**:$40,888 - $53,185

**What’s in it for you?**

At Victoria Park Community Homes, we value you, your contributions, and your commitment. We maintain a positive and professional work environment, where every team member feels valued and a part of the VPCH family. As part of our competitive salary and compensation package, we offer a full range of benefits, including:

- Competitive salary and annual performance reviews
- Comprehensive benefits package (extended health, dental, vision)
- Employee and Family Assistance Program
- Paid Professional Training and Development & Education Reimbursement
- Regular Team Events
- DC Pension Program with up to 6% employer contribution
- Paid Vacation and Sick/Personal time

And more

**What will you be doing?**
- On-site office reception and first point of contact with residents and the public.
- Respond to telephone enquiries and resident concerns and escalate to Property Manager or Resident and Property Services Manager where necessary in accordance with Victoria Park Customer Service Standards.
- Provide administrative and clerical support to Property Manager(s) and Manager of Resident and Property Services (as applicable), including but not limited to scheduling assistance, file maintenance, data entry, preparing and serving notices to residents, and other tasks as assigned.
- Schedule, coordinate, and prepare for monthly Client Board of Directors Meetings.
- Assist with rent collection and processing deposits.
- Assist with unit turnover and unit inspection processes.
- Assist with Rent-Geared-to Income (RGI) income verification process and RGI rent calculations.
- Prepare, update and monitor various reports and distribute them when necessary.
- Follow up on Rent Collection, Reports on appropriate due dates.
- Draft vacate letters for signature and notify Utilities of move-outs within required timeframe.
- Prepare form letters to Residents for delinquent Utility invoices.
- Draft letters as instructed by Property Managers in response to Resident complaints, permission requests, and/or confirmations.
- Correspond and coordinate scheduling of trades, including facilitating entry to units.
- Maintain Maintenance Request Form Tracker.
- Provide coverage for Property Manager (i.e. but not exclusively during vacation and sick leaves).
- Maintain client internal and external waitlists.

**What you need**
- Be cheerful and personable
- Must be bondable and prepared to execute the Bondability Affidavit
- A valid and unrestricted Class G drivers’ license for the class of vehicle operated and daily access to a reliable vehicle to travel to various locations on a regular basis.
- Possess excellent organizational skills, ability to multitask and problem-solving skills.
- Skills in transcription report and specification writing and typing are a benefit.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).
- Experience with YARDI Voyager considered an asset.
- Possess excellent ability to communicate effectively both written and orally
- Adept in all aspects of standard office procedures.
- Able to maintain confidentiality, exercise good judgment and discretion when dealing with confidential information and/or responding to inquiries.
- Knowledge of the Housing Services Act, the Residential Tenancies Act, and other relevant legislation and the affordable housing industry is a strong asset.

**Special Requirements and Working Conditions**
- Regular hours of work are 8:30 a.m. to 4:30 p.m., Monday to Friday with occasional work required outside of regular office hours. Place of work is smoke free.
- Work environment includes considerable time in front of a computer screen and organizing and attending meetings.
- Work is somewhat diversified and requires a moderate degree of independent judge

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