Associate Manager

3 weeks ago

Montréal, Canada Club Monaco Flagship Full time

Rôles et responsabilités
- Soutenir la chef de boutique en créant un environnement de travail axé sur l'assurance d'un service à la clientèle exceptionnel et positif et adopter les comportements de vente de l'entreprise.
- Attribuer les segments SVP (superviseure des ventes) et les quarts de travail à l'équipe de gestion des ventes.
- S'intégrer à l'équipe de gestion des ventes en formant et en développant les associées en fonction des comportements de vente définis par l'entreprise.
- Gérer et résoudre les problèmes liés aux relations avec la clientèle.
- Appuyer le recrutement, l’embauche et le processus d’accueil pour assurer que la boutique se conforme aux directives de l’entreprise en matière de dotation en personnel.
- Soutenir la gestion du cycle de vie professionnelle des associées aux ventes, y compris l'évaluation, la formation, la rétention, le développement de carrière, la planification de la relève et la reconnaissance.
- Gérer et déléguer, au besoin, l'exécution de toutes les initiatives de l'entreprise.
- Promouvoir et créer un environnement de travail positif et résoudre de façon efficace les problèmes liés aux relations entre associées.
- Appuyer la gestion du budget de la main-d'œuvre, des taux salariaux ciblés et d'autres dépenses facultatives.
- Soutenir le processus de l'inventaire physique et les autres stratégies de la boutique dans l'objectif de réduire les pertes.
- Suivre les procédures d'exploitation universelles, y compris celles qui concernent les dommages, les transferts de marchandise et la conformité.
- Faire en sorte que les stratégies de marchandisage visuel sont accrocheuses et que les normes de présentation visuelle sont atteintes et maintenues, y compris l'identification et l'exécution des stratégies de démarquage.
- Analyser les processus opérationnels et créer ou communiquer des plans d'action SMART qui optimisent les résultats et assurent une exécution efficace de l'ensemble des activités d'exploitation.
- Soutenir la chef de boutique par la création de calendriers hebdomadaires et par la gestion du budget de la main-d'œuvre et d'autres dépenses facultatives.
- S'assurer que les processus de réapprovisionnement sont efficaces et que la surface de vente est bien garnie de tous les modèles, couleurs et tailles, conformément aux directives du Guide de la marque.
- Soutenir et renforcer les activités visant à assurer un environnement de travail sécuritaire.
- S'assurer que l'entretien ménager et l'entretien général sont correctement effectués.
- Diriger avec professionnalisme en adoptant des comportements guidés par les valeurs de l’entreprise. Compétences
- Habileté de créer un service à la clientèle exceptionnel et à optimiser le modèle de vente de l'entreprise
- Capacité de déléguer, d’effectuer des suivis et de communiquer efficacement avec tous les paliers de l'entreprise
- Maîtrise de l'évaluation, de la formation, du perfectionnement et de la gestion du talent
- Sens des affaires jumelé à de fortes capacités stratégiques et analytiques
- Expérience antérieure de gestion ou de supervision
- Souplesse dans ses horaires pour y inclure les soirs et les fins de semaine
- Capacité à gérer des priorités complexes et de même importance en faisant appel à son sens de la gestion du temps et de l'organisation
- Attitude professionnelle qui renforce la marque et les normes de l'entreprise

POSITION: ASSISTANT MANAGER

Reports to: Store Manager Status: Exempt/Salaried Overview The Assistant

Manager supports the Store Manager and Associate Manager(s) with the overall daily management, customer service, training, and operations of the store. The Assistant Manager can also have a Division of Responsibility within the store, including product experience, operations, clienteling, or employee experience related. Responsibilities Leadership Attributes
- Deliver continuous performance feedback and training to motivate & develop store team to meet current and future position requirements
- Demonstrate flexibility and innovation in recognizing and reacting to changing work demands
- Effectively leverage and appropriately delegate responsibilities to staff **Provide a clear sense of direction for service associates**:

- Take accountability for personal results Customer Experience
- Ensure all customer service standards are consistently executed and utilize company tools to better service the customer
- Motivate and coach store team to achieve personal and store sales goals
- Facilitate an energized pace, positive service environment and team development through the Customer Experience Manager role
- Demonstrate best in class customer service & lead by example on the sales floor
- Monitor sales floor and zone coverage to drive sales and maintain customer focusBuild repeat business by ensuring all client program tools and strategies around data capture, outreach, and follow up are consiste

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