IT Service Technician

2 months ago

Vancouver, Canada Flynn Group of Companies Full time

**At Flynn, it's not just a job, it's a career**

We are a collaborative and innovative team of high performing individuals working together to provide technology service and support to our internal customers while maintaining a high level of quality and customer experience. We stand proudly for our people and support their success through career development and advancement.

**What we offer**:

- Funded training and development program
- Very well-equipped on-site gym
- Dental and supplemental medical plan
- RRSP contributions
- Employee and Family Assistance Program
- Subsidized onsite cafeteria with excellent food choices
- Free parking and EV Charging facility
- Family Events and Flynn Fest

**Responsibilities**:

- Provide excellent customer service and demonstrate courteous and professional behavior
- Demonstrate an excellent problem-solving skills and ability to provide creating solutions to meet end user needs.
- Ensure that all support requests are appropriately recorded, triaged and managed within the ticketing system, including decisions and actions taken to achieve a successful resolution
- Prompt escalation of tickets to the appropriate teams or individuals and follow-up on open issues to ensure a satisfactory and timely resolution is achieved
- Ensure the ongoing protection and integrity of the IT systems
- Manage, deploy, secure and support computers, peripherals, software, printers, telephony, mobile devices and other technologies
- Evaluate, recommend, create and maintain knowledge base articles and documentation for end user and IT agent use
- Maintain and update inventory and receipts of all end user hardware
- Other responsibilities and project tasks as assigned
- Must be available to work rotating schedules which include evenings, and some weekends and holidays
- Some travel within North America may require

**Technical Skills Required**:

- Proven problem-solving abilities and cloud computing knowledge
- Expertise in the installation, configuration, and troubleshooting of computer hardware, network enabled multifunction printers, audio/visual equipment, telephony and mobile devices
- Proficient with the setup and troubleshooting of Windows and mobile device operating systems
- Experience with Windows Server file and printer administration
- Familiarity with MS Dynamics SL and SAP SuccessFactors an asset
- Provide troubleshooting for various types of service requests, incidents, and problems
- Experience with vulnerability management such as computer/software patch management tools, investigating and remediation of malware and other security incidents on end points is and asset.
- General knowledge of a range of diagnostic and logging tools to troubleshoot and resolve hardware, software, and network issues on end points
- Creation of knowledge base articles for end users and fellow team members
- Ability to write-up of end user walk-through/how-to documentation for all technologies supported by the IT team
- Knowledge of deploying and managing computers using Intune/Autopilot an asset

**What we are Seeking**:

- A self-starter, a passion for IT and the ability to work in a dynamic team environment
- Degree or diploma in Computer Science/Networking or related field
- 2+ years IT support related work experience
- Microsoft or other industry certifications such as A+, N+, ITIL considered an asset
- Proven analytical and problem-solving skills
- Excellent communication skills (written and verbal)
- Excellent interpersonal skills
- Willing to speak up and share ideas with the team
- Be able to give and take criticism
- Ability to work in a dynamic team environment and independently

LI-AD1

LI-LC1

Flynn Group of Companies is the leading trade contractor in North America that works on virtually every aspect of a building’s outer layer, including Roofing, Glazing, Waterproofing, and Architectural Metals. The foundation of our award winning success is having the right people on our team.

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