Manager Tco Administrative Services

6 months ago

Toronto, Canada Workplace Safety and Insurance Appeals Tribunal Full time

The Workplace Safety and Insurance Appeals Tribunal (WSIAT) is a highly specialized adjudicative tribunal that hears appeals of final decisions of the Workplace Safety and Insurance Board. We are looking for a motivated professional for the position of Manager, TCO Administrative Services, to manage the delivery of specialized legal administrative services to the Tribunal Counsel Office (TCO), including managing of a team of Administrative Assistants. The salary range for this position is $57,398.00 - $86,877.00 per annum.

**OPS Commitment to Diversity, Inclusion, Accessibility, and Anti-Racism**: We are committed to build a workforce that reflects the communities we serve and to promote a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Visit the **OPS Anti-Racism Policy** and the **OPS Diversity and Inclusion Blueprint** pages to learn more about the OPS commitment to advance racial equity, accessibility, diversity, and inclusion in the public service.

We offer employment accommodation across the recruitment process and all aspects of employment consistent with the requirements of Ontario's **Human Rights Code**. Refer to the "How to apply" section if you require a disability-related accommodation.

**What can I expect to do in this role?**: The Manager, TCO Admin Services works under the general supervision of the Tribunal General Counsel, and the position has the following duties and responsibilities:

- Plan, manage, prioritize and coordinate the delivery of legal (e.g., litigation, judicial review) administrative support services to the TCO.
- Manage a team of Administrative Assistants, balancing work activities and workloads to ensure the staff of lawyers, receive appropriate administrative services and support when needed.
- Provide oversight to and manage the preparation of case files, legal documentation and forms for TCO Lawyers, following legal administrative protocols; proofread completed work for accuracy and completeness, ensuring it conforms with TCO policies, procedures and processes.
- Establish, manage and monitor records and information management systems and processes for TCO to ensure the timely and effective organization, access, retrieval and retention of TCO litigation (e.g. judicial reviews) and related legal documentation/records. Work with ITS specialists to set up categories, file directories and subdirectories to effectively organize, retain and access vital TCO information, records and documents, ensuring TCO complies with Tribunal RIM best practices, guidelines and regulatory requirements.
- Participate in the implementation of change management strategies and initiatives, including the redesign of TCO business processes; contribute to the review and analysis of TCO business and operational practices and systems, in consultation TCO management and staff; and participate in the preparation of strategic and operational plans.
- Manage the development and implementation of special projects and initiatives, such as administrative and workflow systems to track the work of TCO lawyers (case management); advise the TGC, lawyers and staff on specialized administrative procedures, processes and issues; lead the review, revision and implementation of changes related to TCO's specialized administrative systems to ensure effective provision of services; conduct research to create, maintain and update internal operational guidelines, policies, procedures and processes for service standardization, quality, training and general reference; foster continuous improvement and optimization of legal and specialized administrative service delivery.
- Lead other special projects, assignments and initiatives, as directed by the TGC (e.g. historical litigation, organizing TCO Training), ensuring project/assignment deliverables are communicated and implemented where appropriate.
- Perform specialized legal administrative services directly for the TGC and TCO Lawyers. Prepare confidential material, correspondence and reports (policy statements, expense reports, legal materials). Support issues management by initiating and coordinating requests for information; answer queries and/or refer to appropriate TCO Lawyers. Maintain calendar of appointments, coordinate meetings, including preparing background materials, preparing and collecting agenda items and circulating/distributing materials. Establish and maintain effective working relationships with other WSIAT departments, communicating TCO policy and procedures and responding promptly to all verbal and written correspondence.
- Prepare presentation materials by determining appropriate software, formal, style and presentation of content to meet purpose of presentation and information needs of audience; merge, format, index, create, proofread, edit, including accuracy of content, for forms, templates letters and presentation materials.
- Manage and coordinate recruitment and selection, performance management

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