Manager, Administration Services

6 months ago

Toronto, Canada Grant Thornton Full time

**Who we are**
You know those big cities that still feel like small towns? Where everyone’s friendly and helps each other out? That’s like Grant Thornton. Except here we’re all professionals and there isn’t a mayor or a general store. What we’re trying to say is that we’re a large and growing professional services firm that still feels like a community. We employ over 3000 people across Canada, and we truly care about our colleagues, our clients and the communities where we work and live. That’s what’s most important to us. We’re building a thriving organization that’s purpose driven and still want to remember what your favourite milkshake flavour is.

**As a Manager, Administration Services your responsibilities will include**:

- Lead a team of Administrative Professionals within the Specialty Tax (SPT) Business Unit to ensure overall quality, consistency and efficiency of administrative support services provided to the Business Unit, to meet the high standards of client service
- Coach and develop Administrative Services team members by providing and overseeing ongoing confidence-building feedback, both verbal and written, conducting regular one-on-one meetings, and addressing performance goals and concerns
- Assign, distribute, delegate work, and allocate job responsibilities evenly among team members and manage completion to ensure maximum efficiency in the offices
- Supervise Administrative Services team’s vacation and work schedules
- Lead recruiting, onboarding, and departures of team members with the support of Regional Manager, P&C and Talent Attraction
- Oversee the delivery and efficacy of the team’s training
- Manage the Administrative team’s needs and present issues to senior management (Managing Partner, Service Line Leaders, Regional Managers) as required
- Provide insight, feedback and trends to Regional Manager and Managing Partner, and assist with initiatives and strategies to deliver on the firm’s purpose
- Develop and maintain high quality relationship with all team members, including other Managers, Administration, Partner/Principal group, and all other stakeholders with the SPT business unit
- Review and document existing processes within the business unit, support the creation and implementation of Best Practices and Firm-Wide initiatives
- Collaborate with Partners and the other Internal Client Services (ICS) colleagues to improve the internal and external client experience
- Provide support to the Specialty Tax Management Committee and Managing Partner as required
- Additional duties as assigned

**Be Grant Thornton**
If you’re a bit like us, you’re driven to connect with how others are feeling and thinking. Here we walk in others shoes before taking action. Just imagine being part of a team that puts “we before me”, where flexAbility is a mindset, and where you trust your colleagues to have your back. At Grant Thornton, you’ll work with inspiring leaders who support your development, both personally and professionally. This is a place where your insatiable curiosity enables you to think, see and hear from a variety of perspectives, a place where every day is different and having the courage to grow is part of who you are. And when all this comes together, well that’s when the magic happens

**Think you’ve got what it takes to be a Manager, Administration Services? Like the colour purple? Great. Here's a few more boxes we’re also hoping you can tick**:

- Excellent interpersonal and communication skills, exceptional leadership skills. Ability to build relationships with and influence individuals from all areas, role levels and functions in the firm
- Strategic and innovative thinker, able to provide a balanced, practical approach to routine and complex issues
- Calm in times of increased pressures, eager to make a difference and has an infectious can-do attitude. Able to create the environment for growth and generate energy to inspire and lead
- Strong attention to detail, with high standards of excellence and professionalism. Business acumen with experience in partnering with the business stakeholders to understand priorities, principles and practices and the ability to translate those into Internal Client Services priorities
- Experience in full-cycle recruitment and on the job training
- Skilled in MS Office Suite (Excel, Word, PowerPoint, Outlook, Teams, OneNote)
- 3+ years of leadership experience, including people management and coaching
- 5+ years in a progressive Administrative or Operations role within a professional services environment
- Bachelor’s Degree in Business Administration/Commerce/Project Management an asset
- Ability to travel on occasion

At Grant Thornton we’re focused on making a difference in the lives of our clients, our colleagues and our communities. That’s our purpose. Or, as we like to say, living our purple.

**Are you ready to Discover Your Purple?**

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