Customer Service Representative

1 week ago

Vancouver, Canada Busters Towing Full time

Busters Towing is a busy 24-hour operation that has been proudly serving the City of Vancouver for over 70 years. We are trusted towing professionals with the largest fleet of light, medium, and heavy duty tow trucks in Western Canada.

Busters Towing is a family oriented company committed to providing a great work environment where employees treat each other with respect and dignity, also contributing positively to our communities and our environment.

This available position is permanent full time, graveyard shift, Sunday to Thursday from 10:30 pm to 6:30 am. Training for the CSR / Call-taker position will include knowledge of processing payments, cash, debit and credit, as well as cashing out your till at the end of your shift. The graveyard shift CSR is also responsible for answering phone calls and liaise with dispatch.

Duties and Responsibilities:

- Assisting customers when they arrive at the towing facility
- Processing and releasing customers vehicles
- Processing payments, cashing out and counting your till
- Reviewing and double checking invoices
- Assisting drivers with providing correct invoices and helping them cash out
- Answering phones to help customers with finding their vehicle
- Data entry, high accuracy
- Calling customers to verify information
- Following up and communicating with Dispatch

**Requirements**:

- excellent communication skills
- can work independently but can also be a team player
- strong multitasking skills
- professional and assertive
- a problem solver and able to handle difficult customers
- is diligent in their work
- is highly responsible
- Has worked nights or graveyard shift before
- _Has Secondary School Diploma_
- _Has 2 years of Customer Service experience_
- _Has 1 year of Cash handling experience_
- _Clean Criminal Record_

**Benefits**:
Busters Towing offers a competitive compensation and benefits package to all full time employees.
- Family owned and operated with family culture
- Open door to provide ideas to improve efficiencies and performance
- Individual recognition
- Growth within the company

If interested, please reply with an attachment of your resume, those qualified will be contacted for an interview.

**Benefits**:

- Extended health care
- Dental care
- Vision care

**Job Types**: Full-time, Permanent

**Salary**: From $20.47 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Vision care

Schedule:

- 8 hour shift
- Holidays
- Night shift

**Experience**:

- Cashier/Cash Handling: 1 year (required)
- Customer Service: 2 years (required)
- Graveyard shift: 1 year (preferred)
- Call Centre: 1 year (required)

**Education**:

- Secondary School (required)

**Location**:

- Vancouver, BC (preferred)

**Language**:

- English (required)

Job Duties:

- Answer incoming customer inquiries
- Record and modify customer information within the database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Other duties as requested

Work remotely:

- No

Pay: From $20.47 per hour

Expected hours: 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking

Schedule:

- 8 hour shift
- Night shift
- Overtime

**Education**:

- Secondary School (required)

**Experience**:

- Cashiering: 1 year (required)
- Customer Service: 2 years (required)

**Language**:

- English (required)

Work Location: In person

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