System Services Representative

3 weeks ago

Montréal, Canada IBM Full time

**Introduction**
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.

**Your Role and Responsibilities**
The System Service Representative is responsible for all activities related to providing technical service to IBM and other equipment manufactures Printers, ABM/Cash Management, PC & Laptops, including small to medium servers. This will include maintaining complete and accurate customer records, interacting with customers. Strong interpersonal skills and the ability to create a connection with customers are vital in this position.Possesses the knowledge and training necessary to perform as an electronics technician prior to becoming a System Services Representative.

The position requires a comprehensive knowledge of electronics, good mechanical aptitude, and the ability to properly use tools and test equipment. Both written and spoken communication skills are a position requirement, as is the ability to follow written or spoken directions and to provide information to others in a clear and concise manner.

Has a basic understanding of and is able to articulate IBM's technical support delivery methodology, particularly as it relates to base and enhanced support.

Assumes additional responsibilities as assigned.

Must speak French & English

**Required Technical and Professional Expertise**
- Must be fully bilingual (French and English).
- Strong communication and teamwork skills.
- Problem-solving ability Energy, enthusiasm, initiative, positive attitude and leadership
- College diploma
- Driver’s permit and car
- Able to identify and diagnose hardware and software problems
- Able to work / read wiring and logic diagrams
- Mechanical skills, unit assembly rebuilding / refurbishing
- Manually dexterity, can work with gears systems, power supplies
- Excellent communication skills
- Customer service focus
- Capacity for teamwork, communication and proven organization skills

**Preferred Technical and Professional Expertise**
- 3 years of experience in these segments: Lenovo servers and PC certifications, Lexmarks printers certification,.
- A + Certification an asset
- Capacity for teamwork, communication and proven organization skills.
- Microsoft suite intermediate.
- Training or experience with microcomputers, servers and printers an asset.
- Work outside regular business hours (evenings and weekends.
- Ability to lift weights up to 50 lbs and have good overall physical mobility.
- Cloud, Security, Mobility.
- Demonstrate a focus on IBM revenue/profit growth.
- Maintain and grow skills required for support of clients and of career goals.

**About Business Unit**

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pri

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