Customer Service Representative

6 months ago


Montréal, Canada CTConsultants Full time

**CTC007589 - Customer Service Representative**:
**Secteur industriel: Telecommunications**:
**Type d'emploi: Contract**:
**Durée: Five months**:
**Mode de travail: Remote**:
**Description**:
Locations being considered - Greater Toronto Area just for pick up of computer equipment and first day orientation at Mississauga office

Bilingual would be an asset but not required. If indicating bilingual the manager will have a few questions to ask and respond in French

This is remote work, however, equipment pickup and first day orientation is at Mississauga office

Typical day to day - Working on processing orders, cleaning data, answering customer inquiries, invoice prepping and delivery.

Top 3 skills sets and qualifications
- Quick leaner
- attention to detail
- and self-motivated

Interview process - Two stage phone and video interview

Projects you will be working on - Multiple projects including Ottawa, PNS, NL, GNB, and LMRN

No potential for extension or to hire full time at this moment

Job Duties/Responsibilities:

- Handle any inquiries which require investigation or follow-up
- Ensure requests and inquiries are transferred to the appropriate area
- Develop and maintain good client relationships while ensuring information confidentiality
- Use call-tracking systems to log all inquiries for documentation purposes
- Perform data cleanup
- Execute outbound calling initiatives

Critical Qualifications/Competencies:

- Previous customer service experience
- Excellent communication skills
- Self-governing and accountable, self-motivated
- Detail oriented
- Ability to adapt to change, in a competitive environment where priorities change frequently
- Advanced skills in Microsoft Office (Word, Excel, PowerPoint, etc.)
- Fluent in English, both in written and verbal
- Fluent in French, both in written and verbal would be an asset

**Etes-vous sûr?**:



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