Client Success Associate

3 months ago

Mississauga, Canada Element Fleet Management Full time

Get started on an exciting career at Element_

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Client Success Associate, to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference

Are You:
- A customer-oriented individual that has the ability to work in a fast-paced organization that fosters agility and embraces an entrepreneurial spirit?-
- Skilled at identifying process improvement opportunities and developing solutions leveraging technology and business tools?As a Client Success Associate you will contribute to a client’s ability to achieve goals, as well as to Element Fleet’s achievement of account retention and growth objectives. You will provide support to the FPS team on reporting, serve as back-up and/or assist FPS Partners in support of their assigned portfolios when needed and use your exemplary customer service skills to ensure the highest level of client satisfaction.

A Day in the Life- Execute day-to-day tactical requests as communicated by the FPS Partner/Lead-
- Receive, complete, coordinate, and/or escalate requests and activities that support product and asset management-
- Manage exceptions to ensure processes / requests are followed up timely and closed loop- **Requirements**:
- High School diploma or equivalent required. BS/BA in business or related field preferred (equivalent customer service experience may be considered in lieu of a BS/BA)-
- Minimum 1 year of customer services experience, preferably in a B2B (business to business) or services organization-
- Solid working knowledge of Microsoft suite of programs.-
- Strong excel knowledge, including formulas, data analytics, v
- look ups, pivot table etc.-
- Positive attitude and ability to work collaboratively with others whom share different opinions-
- Ability to manage multiple tasks and priorities-
- Self-motivated and professional team player who works well with others-
- Ability to work in a constantly changing environment while achieving quality results*Internally, this role is referred to as Associate, FPS*

*This is an 8 month contract role*

LI-KT

What’s in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
- or call (800) 665-9744._

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