Seniors Case Manager

4 months ago

Ottawa, Canada Wabano Centre for Aboriginal Health Full time

Wabano is seeking community-minded team members who are energized and motivated to serve our community If you are the person who shares our passion for care for Indigenous seniors, consider joining our team where you will be valued, challenged and supported in managing community care. Help us to maintain a high quality of life for Indigenous seniors by bringing your Indigenous health care experience to our community

The Wabano Centre for Aboriginal Health is an award-winning Health Access Centre that provides holistic health services to First Nation, Inuit and Métis people living in Ottawa - one of the fastest growing and diverse urban Indigenous communities in Canada. Wabano is a fast-paced, client-oriented organization that models the Indigenous values of balance, respect and community interdependence.

Wabano’s Seniors Team is an interdisciplinary 6-member team that has been providing culturally-appropriate care to Indigenous seniors for over 15 years. The team includes a nurse, case manager, coordinator and other community service workers. Working collaboratively, team members provide Indigenous seniors living in Ottawa with home visits, resources for basic necessities, accompaniment to medical appointments, cultural programs and activities, transportation and active outings.

**The Role**:
This position will provide intensive case management support to Indigenous seniors in the Ottawa area focused on preventive, rehabilitative and supportive care.

**Responsibilities**:

- Provide assessment, referral, support, and advocacy services to Indigenous seniors within a case management framework;
- Provide life skills, coaching, offer advice, and support services for Indigenous seniors and their families (on an individual basis and group settings);
- Establish plan of care and after-care for seniors;
- Determine day-to-day care to meet individual needs and situational requirements based on established plan of care, including: Assisting in accessing community health, nutrition, legal, medical, financial assistance, housing, transportation, and other referral services;
- Provide crisis intervention;
- Maintain program statistics for purposes of evaluation, research, and monthly reports;
- Enter all scheduling, community interactions and group activities into an Electronic Medical Record (EMR) system;
- Maintain current awareness and understanding of issues that contribute to isolation and poor health in Indigenous seniors such as, the impact and consequences of cultural differences and the residential school system;
- Liaise with other agencies and services to better address the needs of clients and improve the quality of available services;
- Maintain awareness of relevant community support services within Wabano Centre for Indigenous Health and the local community;
- Be actively engaged in the Wabano community, including assisting with Wabano events, supporting team members and other Wabano staff and contributing to the creation of a positive work environment.

**Qualifications and Skills**:

- University degree in a social work or health field combined with 2 years related experience in case management;
- Excellent problem solving skills;
- Knowledge, sensitivity and awareness of the history, culture, and unique needs of the urban Indigenous population;
- Experience working with the Indigenous community and seniors;
- Excellent social marketing and public relations skills to effectively promote healthy lifestyles to target groups;
- Experience with assessment, interviewing and counselling techniques (individual and group);
- Advanced communication skills to persuasively communicate complex health messages;
- Self starter with ability to be a team player;
- Excellent computer skills in MS Office and MS Outlook and enhanced ability to learn new computer-based reporting programs;
- Ability to keep good client records (previous experience with electronic medical records is an asset);
- Willingness to work flexible hours (some evenings may be required).

**Salary**:
***Range $50,000 - $55,000 per year + Benefits

**Why work for us**:

- Collaborative and Supportive Work Environment
- Comprehensive Group Health and Dental Insurance
- Employee Pension Plan (defined benefits) with matching contribution from Wabano
- Employee Assistance Program - the best in the world
- Four (4) weeks paid vacation time
- Ten (10) paid personal/sick days
- Access to cultural teachings and knowledge keepers
- Work with dynamic teams from various sectors

**Application Details**:
Successful applicants will be required to provide a criminal reference check to work with a vulnerable population.

Wabano is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or interviewing, please advise if you require accommodation.

We thank all those who apply. Only those selected for further considera

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