Manager, CRM and Case Management Solutions

3 months ago

Ottawa, Canada National Research Council Canada Full time

**Priority may be given to the following designated employment equity groups: women, Indigenous peoples* (First Nations, Inuit and Métis), persons with disabilities and racialized persons*.**
- The _Employment Equity Act_, which is under review, uses the terminology Aboriginal peoples and visible minorities.

**City**: Ottawa

**Organizational Unit**: Knowledge, Information and Technology Services

**Classification**: CS-4

**Tenure**: Continuing

**Duration**:
**Language Requirements**: Bilingual Non-imperative BBB/BBB

**Work Arrangements**: Due to the nature of the work and operational requirements, this position is eligible for a hybrid work arrangement (combination of working onsite and telework). Employees in this position who telework will be required to travel to the identified work site at least three times per week at their own expense.

**Discover the possible**:
Anything is possible at the National Research Council (NRC). As Canada’s leading research and technology organization, our world-renowned research pushes the boundaries of science and engineering to make the impossible, possible. Every day we explore new ideas through innovative research and help companies discover possibilities that impact Canada’s future and the world.

At the NRC, you’ll also discover new possibilities. Our supportive workplace fosters a culture of creativity, welcoming fresh perspectives and innovation at all levels. We value teamwork. You’ll collaborate across multiple fields and with the brightest minds to find creative solutions. Most importantly, you’ll discover what’s possible within you as you grow, make valuable contributions and progress in your professional journey. From ground-breaking discoveries to a life-changing career, discover your possible at the NRC.

**The Role**:
You may be the leader we are seeking to modernize NRC’s CRM and Case Management Solutions. This isn't just about leading the team; it's about empowering them. You'll spearhead a group of motivated professionals, cultivating their skills, and driving them to implement the latest technologies and best practices.

The Key Activities of this position are:

- Overseeing the strategy and execution of CRM and Case Management initiatives, ensuring the delivery of high-quality solutions on time and within budget.
- Management of the CRM/Case Management team through subordinate team leaders, technical advisors and project teams in order to facilitate the full range of solutions development and technical support; performance planning, work process and standards development, and problem management for the CRM/Case Management platform, Microsoft Dynamics, as well as Microsoft Power Pages and Power Apps, and Microsoft Fabric.
- Provision of expert technical advisory services and guidance to senior management, internal clients and partner organizations, such as Shared Services Canada.
- Chairing and facilitation of project-related meetings with project sponsors, other stakeholders and vendor representatives, as well as chairing and/or participating in departmental and interdepartmental meetings and committees.
- Management of human resources of the section and project teams, including allocation and prioritization of work, managing professional service contracts and consultants, evaluating progress, and assessing employee performance in meeting goals and objectives.
- Management of financial resources of the section and project teams, including formulation of operational budgets, expenditure management, software license management, vendor and contract management, and software life cycle management.

**Screening Criteria**:
**Education**:
Bachelor degree in Computer Science, Computer Engineering, Information Technology or Information Systems.

**Equivalency**

A college degree in an IT related field and relevant experience may be considered.

For information on certificates and diplomas issued abroad, please see Degree equivalency

**Experience**:

- Recent** and extensive** experience working in an IT delivery environment with demonstrated experience in one or more of the following areas: planning, design, development, implementation, maintenance, delivery, support of IT services, project or solutions using best practices.
- Significant* experience in managing a team using Agile methodologies to streamline development processes, ensure efficient iterations, and deliver incremental value to stakeholders.
- Significant* experience in formulating and presenting advice, analysis, and recommendations to senior management (director level and above) on product selection, solution architecture and ongoing operational decisions.
- Significant* experience in human resource management, including hiring staff and contractors, allocation and prioritization of work, evaluating progress, and assessing employee performance in meeting goals and objectives.
- Significant* and recent** experience managing Business Applications; experience with Microsoft Dyn

  • IT Infrastructure Manager

    4 weeks ago

    Ottawa, Ontario, Canada Manager – IT Full time

    We are seeking a seasoned IT Infrastructure Manager to lead our end-to-end solutions team. This role requires a strong background in IT and 7-9 years of experience, with expertise in managing Windows environments, Group Policies, Security Compliance, Intune, SCCM/Microsoft Defender.The ideal candidate will have excellent business communication skills,...

  • Finance Operations Manager

    4 weeks ago

    Ottawa, Ontario, Canada D&A Business Management Solutions Full time

    At D&A Business Management Solutions, we are seeking a highly skilled Finance Operations Manager to oversee our mid-market solutions. This is a full-time on-site role in Ottawa, ON.The ideal candidate will have excellent communication skills, both verbal and written, in English and French. A diploma or degree in business administration, accounting, or a...

  • Adult Case Manager

    4 weeks ago

    Ottawa, Canada Mainstream Nonprofit Solutions, Inc. Full time

    p>Average Hourly Rate: $24.88 (includes wage, incentives, bonuses, overtime, shift differential, etc.)About the RoleAre you passionate about working with children and families? TFI Family Services is seeking a full-time Case Manager to join our Permanency team. If you have a bachelor’s degree in the field of human services or a related field, and at least...

  • Case Manager

    2 days ago

    Ottawa, Canada RCGT Consulting Full time

    **Summary** **Join in being part of an exciting and challenging opportunity!** Raymond Chabot Grant Thornton Consulting Inc. (RCGT CI) is looking for multiple Case Managers. This position requires prior case management experience, working knowledge of claims management principles, and technological know-how to support the customers and clients of RCGT...

  • Accounting Manager

    4 weeks ago

    Ottawa, Canada D&A Business Management Solutions Full time

    Company DescriptionD&A is a Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. With over 30 years of experience, D&A has become the top provider of Sage and Acumatica. The company supports over 400 companies from various industries across...

  • Accounting Manager

    4 weeks ago

    Ottawa, Canada D&A Business Management Solutions Full time

    Company DescriptionD&A is a Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. With over 30 years of experience, D&A has become the top provider of Sage and Acumatica. The company supports over 400 companies from various industries across...

  • Accounting Manager-Credit

    4 weeks ago

    Ottawa, ON, Canada D&A Business Management Solutions Full time

    Company Description D&A is a Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. The company supports over 400 companies from various industries across Canada, focusing on mid-market solutions in accounting, customer relationship management...

  • Case Manager

    7 months ago

    Ottawa, Canada Tungasuvvingat Inuit Full time

    **Case Manager** Full-Time, Indeterminate **Who we are**: It is the mission of Tungasuvvingat Inuit (TI) to broadly provide Inuit-specific programs that contribute to the health and wellbeing of Inuit and to encourage and support similar programs for Inuit across the country. With over 30 years of highly successful experience in crafting the design,...

  • Senior Accounting Business Manager

    4 weeks ago

    Ottawa, Ontario, Canada D&A Business Management Solutions Full time

    Company OverviewD&A Business Management Solutions is a reputable Canadian consulting firm specializing in Sage and Acumatica accounting software solutions for small to medium businesses. With over 30 years of experience, the company has become a top provider of mid-market solutions in accounting, customer relationship management (CRM), and human resources...

  • Case Manager

    1 day ago

    Ottawa, Canada Altis Recruitment Full time

    Overview:We are seeking a fully bilingual (English/French) Case Manager for hybrid roles based in Ottawa and Montreal (starting in the new year). This position offers excellent benefits, competitive compensation ($70-73K base salary, 6% bonus, 3% RRSP), and an opportunity to work in a dynamic, client-focused environment.Key Responsibilities:Claims...

  • Case Manager

    2 days ago

    Ottawa, Canada Altis Recruitment Full time

    Overview:We are seeking a fully bilingual (English/French) Case Manager for hybrid roles based in Ottawa and Montreal (starting in the new year). This position offers excellent benefits, competitive compensation ($70-73K base salary, 6% bonus, 3% RRSP), and an opportunity to work in a dynamic, client-focused environment.Key Responsibilities:Claims...

  • Case Manager

    1 day ago

    Ottawa, Canada Altis Recruitment Full time

    Overview: We are seeking a fully bilingual (English/French) Case Manager for hybrid roles based in Ottawa and Montreal (starting in the new year). This position offers excellent benefits, competitive compensation ($70-73K base salary, 6% bonus, 3% RRSP), and an opportunity to work in a dynamic, client-focused environment. Key Responsibilities: Claims...

  • Accounting Manager

    4 weeks ago

    Ottawa, ON, Canada D&A Business Management Solutions Full time

    Company Description D&A is a Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. With over 30 years of experience, D&A has become the top provider of Sage and Acumatica. The company supports over 400 companies from various industries across...

  • Accounting Manager

    4 weeks ago

    Ottawa, ON, Canada D&A Business Management Solutions Full time

    Company Description D&A is a Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. With over 30 years of experience, D&A has become the top provider of Sage and Acumatica. The company supports over 400 companies from various industries across...

  • Accounting Manager

    4 weeks ago

    Ottawa, Ontario, Ottawa region, Canada D&A Business Management Solutions Full time

    Company DescriptionD&A is a Canadian business management consulting firm specializing in Sage and Acumatica accounting and business management software solutions for small to medium businesses. With over 30 years of experience, D&A has become the top provider of Sage and Acumatica. The company supports over 400 companies from various industries across...

  • Financial Operations Manager

    4 weeks ago

    Ottawa, Ontario, Canada D&A Business Management Solutions Full time

    Job SummaryWe are seeking a highly skilled Financial Operations Manager to join our team at D&A Business Management Solutions in Ottawa, ON. This is a full-time on-site role responsible for overseeing day-to-day office operations, accounting, and administrative assistance.About UsD&A Business Management Solutions is a Canadian business management consulting...

  • Disability Case Manager

    7 months ago

    Ottawa, Canada Canada Life Assurance Company Full time

    Disability Case Manager **Description**: - Welcome to Canada Life!- We are looking for a **Disability Case Manager** - Are you looking for an environment where integrity, partnership, excellence and constant improvement are at the heart of your everyday life? In our organization, we believe in working collaboratively in a team environment to share our...

  • IT Operations Manager

    3 weeks ago

    Ottawa, Ontario, Canada Manager – IT Full time

    We are seeking a highly skilled IT professional to lead our team's technology operations as an IT Operations Manager.About the RoleThis position is responsible for managing and maintaining the overall IT infrastructure, including End User IT Equipment setup and management. The successful candidate will provide timely IT support and resolve issues remotely...

  • CRM & Data Specialist

    7 months ago

    Ottawa, Canada Ottawa Tourism Full time

    **OVERVIEW** Ottawa Tourism’s vision is to be one of Canada’s most visited, sustainable, vibrant, and valued urban destinations and the tourism authority for key economic development and city-building decisions in Ottawa. Ottawa Tourism's mission is to market and sell Ottawa as a compelling leisure and business destination and lead or participate in...

  • Case Manager

    2 days ago

    Ottawa, Canada Infiniti Legal Support Services Inc Full time

    Infiniti Legal Support Services (formerly Maplesoft Legal Support Services) provides a full range of professional, reliable and accessible legal support services to our broad client base. Headquartered in Ottawa, Ontario, Canada, our knowledgeable, experienced staff; network of trusted agents and partners; bilingual capabilities; and professional office...