Application Support Specialist
2 weeks ago
**Application Support Specialist (LeveI I)**
- PortfolioAid job description_
Terms of Employment
Category: Permanent, Full Time, Monday-Friday, Regular Hours
Location: Flexible
Reports to: Manager, QA & Client Services
Overview
Principal duties of the job
- Documenting / remediating / communicating reported issues in a timely manner
- Researching issues and offering practical solutions
- Escalating client issues to second-line support or other internal parties as needed
**Qualifications**:
- Minimum 1 year Application Support / Help Desk experience
- University degree or college diploma in a related field
- Strong English-language written and verbal communication skills
- SQL and scripting experience
- Strong computer skills including a working knowledge of MS Office
- Ability to work and collaborate effectively in a fast-paced, team-oriented, environment
- Ability to represent the company in a positive and professional manner
- Keen attention to detail
- Nice to have: French-language written and verbal communication skills
**Salary**: $45,000.00-$50,000.00 per year
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Work from home
Schedule:
- Monday to Friday
**Education**:
- DCS / DEC (required)
**Experience**:
- Application support: 1 year (required)
- SQL: 1 year (required)
Work Location: Hybrid remote in Toronto, ON M4V 1L5
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