Senior Application Support Specialist

3 weeks ago

Toronto ON, Canada Lightspeed Commerce Full time

Hi there Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place

We are looking for a Senior Application Support Specialist to deliver world class support to the Brands & Retailers who utilize the NuORDER B2B platform, guiding them to deliver a seamless, more collaborative wholesale process. The successful candidate will be responsible for tier-1 and tier-2 case resolution and cross functional issue management with Product, Engineering, Success & Services teams.

What you’ll be doing:

  • Be a champion of world-class customer service, and have a passion for delivering a high quality customer experience.
  • Manage a high volume of incoming customer tickets via chat, & phone support channels.
  • Become a NuORDER expert and understand the ins-and-outs of our web and iPad app to best serve client needs in both technical and non-technical fields.
  • Interact professionally with VIP customer clients.
  • Troubleshoot app issues or bugs that are raised by clients or internally
  • Test issues to replicate what a client might be experiencing and how to produce.
  • Work collaboratively to ensure that the best customer outcomes are achieved.

A little bit of:

  • Helping to improve team processes as part of team wide project work.
  • Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role.

What you need to bring:

  • 2+ years experience in an analytic, customer service or SaaS/technology-related role
  • Experienced in either B2B or SaaS product support
  • Understand B2B eCommerce, wholesale retailing, and merchandising principles is a plus
  • BA/BS or equivalent experience.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try

What’s in it for you?

Come live the Lightspeed experience...

  • Ability to do your job in a truly flexible environment;
  • Genuine career opportunities in a company that’s creating new jobs everyday;
  • Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

  • Lightspeed share scheme (we are all owners)
  • Lightspeed RSU program (we are all owners)
  • Unlimited paid time off policy
  • Flexible working policy
  • Health insurance
  • Health and wellness benefits
  • Paid leave assistance for new parents
  • Linkedin learning
  • Volunteer day
#J-18808-Ljbffr

  • Senior Health Safety

    3 weeks ago

    Toronto, ON, Canada Hays Specialist Recruitment Limited Full time

    This growing and expanding organisation manufactures their products to cater to their clients on a global scale. The company designs and manufactures their products while also providing support, maintenance, and management of their products for their clients/customers. As the Senior Health, Safety, and Environmental Advisor, you will assist various...

  • Senior Support Specialist

    2 weeks ago

    Toronto, ON, Canada Lightspeed Full time

    We are looking for a Senior Application Support Specialist to deliver world class support to the Brands & Retailers who utilize the NuORDER B2B platform, guiding them to deliver a seamless, more collaborative wholesale process. The successful candidate will be responsible for tier-1 and tier-2 case resolution and cross functional issue management with...

  • Senior Application Support Coordinator

    7 days ago

    Toronto, ON, Canada Royal Bank Of Canada Full time

    Job Summary Job Description What is the opportunity? RBC Insurance Technology is seeking to hire a Senior Application Support Coordinator for its Insurance Technology Platform Support team. The Insurance Technology Platform Support Team is a specialized unit dedicated to ensuring the optimal performance, availability, and resilience of IT applications...

  • Cloud Application Support Specialist

    1 week ago

    Toronto, Canada CGI Full time

    Position Description: The Global Security (GS) organization of which the Global Security Operation Center (GSOC) is part, is responsible for the protection and defense of CGI members, assets and data using logging, monitoring, SIEM/SOAR, endpoint security and other advanced on-prem and cloud technologies. As a member of the GSOC team, the Cloud...

  • Senior Specialist Technical Support

    2 weeks ago

    Toronto, ON, Canada GlassHouse Systems Full time

    GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 30 years, GHS has delivered an enterprise-level of service and support to clients. We are looking for Senior IBMi Specialist to join our team . This is a full-time...

  • Bilingual Applicants Support Specialist

    4 weeks ago

    Toronto, Canada Mintz Global Screening Full time

    *This position includes an evening schedule rotation (1 week on 5) or can be an exclusive evening schedule. An evening premium applies.   Position Summary:  Under the direction of the National Director of Sales and working in partnership with the various teams within the company, the Applicant Support Specialist  is responsible for the day to day...

  • Application Support Specialist

    5 days ago

    Toronto, Canada Canadian Cancer Society Full time

    **Hybrid Work Model** **This position can be based anywhere in Canada** **WHY JOIN THE CANADIAN CANCER SOCIETY (CCS)?** The Canadian Cancer Society works tirelessly to save and improve lives. We fund the brightest minds in cancer research. We provide a compassionate support system for all those affected by cancer, across Canada and for all types of cancer....

  • ERP Application Specialist

    5 days ago

    Toronto, Canada City of Toronto Full time

    **Job ID**: 37606 **Job Category**:Information & Technology **Division & Section**:Technology Services, Technology Services Delivery **Work Location**: Metro Hall 55 John **Job Type & Duration**:Temporary, Full-time (12 month vacancy) **Salary**:$86,500.00 to $108,459.00 **Shift Information**: Monday to Friday, 35 hours per week **Affiliation**:...

  • Senior Software DevOps/Network Specialist

    3 days ago

    Ottawa, ON, Canada Procom Full time

    Senior Software DevOps/Network Specialist On behalf of our client in the Consulting Sector, PROCOM is looking for a Senior Software DevOps/Network Specialist. Senior Software DevOps/Network Specialist - Job Description As a Senior Software DevOps/Network Specialist, you will be part of a dynamic team that thrives on tackling complex problems in DevOps...

  • Senior Application Developer, Application Development

    2 weeks ago

    Toronto, ON, Canada First National Financial LP Full time

    Senior Application Developer, Application Development Toronto, ON, Canada Job Description The Role: Reporting to the Manager and Team Lead, the Senior Application Developer contributes to the completion of project deliverables and is accountable for the analysis, design, development, quality assurance, implementation, and support of web, web service and...

  • Senior Application Developer, Application Development

    2 weeks ago

    Toronto, ON, Canada Toronto, ON, Canada Full time

    Senior Application Developer, Application Development Thursday, May 2, 2024 The Role: Reporting to the Manager and Team Lead, the Senior Application Developer contributes to the completion of project deliverables and is accountable for the analysis, design, development, quality assurance, implementation, and support of web, web service and desktop...

  • Senior Software DevOps/Network Specialist

    4 days ago

    Ottawa, ON, Canada Procom Full time

    Senior Software DevOps/Network Specialist On behalf of our client in the Consulting Sector, PROCOM is looking for a Senior Software DevOps/Network Specialist. Senior Software DevOps/Network Specialist - Job DescriptionAs a Senior Software DevOps/Network Specialist, you will be part of a dynamic team that thrives on tackling complex problems in DevOps...

  • Senior Energy Specialist

    3 weeks ago

    Concord, ON, Canada Trilliant Full time

    Trilliant offers a universal communications platform that is at the convergence of the smart grid, smart city, and global Industrial Internet of Things (IIoT) applications. We bring together multi-technology solutions, global capabilities, and mission-critical communications to deliver future-proof solutions. We are a device-agnostic, integrated,...

  • Senior Product Support Specialist

    4 weeks ago

    Toronto, ON, Canada MaintainX, Inc. Full time

    MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonalds,...

  • Senior Specialist, Risk Control

    1 week ago

    Toronto, ON, Canada CGI Group Inc. Full time

    CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with...

  • Senior Application Developer

    4 weeks ago

    Toronto, ON, Canada Canadian Imperial Bank of Commerce Full time

    Actimize Application Developer - 12 months Secondment/Contract page is loaded Actimize Application Developer - 12 months Secondment/Contract Apply locations Toronto, ON time type Full time posted on Posted 4 Days Ago job requisition id 2401342 We’re building a relationship-oriented bank for the modern world. You’ll be at the heart of CIBC’s EAML...

  • Application Support Analyst

    3 weeks ago

    Toronto, ON, Canada Nexus Systems Group Inc. Full time

    Typical Day in Role: • Act as a primary for day-to-day operational and production support for the Operational Risk technology solutions by coordinating activities with global stakeholders and support teams - escalate issues, lead service recovery teams, and ensure that root cause analysis is conducted. • Escalate to Senior Manager for assistance and/or...

  • Senior Technical Analyst

    3 weeks ago

    Toronto, Canada CB Canada Full time

    Senior Technical Analyst - Dynatrace Specialist On behalf of our client in the Banking Sector, PROCOM is looking for a Senior Technical Analyst - Dynatrace Specialist. Senior Technical Analyst - Dynatrace Specialist – Job Description Dynatrace Senior Developer performs onboarding of various small/ midsize/enterprise level systems to various Dynatrace...

  • Application Support Specialist, Enterprise

    7 days ago

    Toronto, Canada Royal Bank of Canada Full time

    **Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...

  • Senior Manager

    2 weeks ago

    Toronto, ON, Canada Canadian Imperial Bank of Commerce Full time

    Senior Manager - DI&A Production Application Support page is loaded Senior Manager - DI&A Production Application Support Apply locations Toronto, ON time type Full time posted on Posted Yesterday job requisition id 2409704 We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to...