Guest Service Agent

7 months ago

Lake Louise, Canada Basecamp Resorts Full time

Guest Service Agent
Basecamp Properties, Baker Creek (Lake Louise)

About Basecamp
Basecamp Properties is a rapidly growing boutique chain of hotels based in Canmore, Banff & Lake Louise, Alberta and Revelstoke & Golden, British Columbia. We are a younger and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the Rocky Mountains.

Why Work for Us?
- Quarterly Gratuity Program
- We offer staff accommodation (must have a "negative" criminal record check)
- We have a health benefits plan
- Family and Friends discount at Basecamp
- We offer competitive wages
- There is room for advancement in our growing company
- We have a friendly atmosphere
- We believe in working hard and having fun

Position Overview
We require a full-time guest service agent for our remote property in Baker Creek who will enthusiastically greet customers and cater their needs during their stay. A strong, motivated team is already in place, and we are looking for the same drive and commitment. Baker Creek Mountain Resort is remote near the 1A Village and Lake Louise and adjacent to the river. Baker Creek is 10 minutes away from Lake Louise and 30 minutes away from Banff. Baker Creek is a rustic resort with 19 stand alone chalets and a main building.

**Salary**: $18.00-19.00 per hour
**Shifts**: 8-hour, Full-time/Permanent, weekdays, weekends, mornings & evenings

Key Responsibilities
- Greet customers, listen, and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attraction.
- Complete the registration, check-in, and check-out procedures.
- Assist guests with payment transactions and ensure proper methods of payment are taken and processed accurately.
- Promptly answer the telephone-using positive, professional fluently in English.
- Utilize the company computers and reservation software to input and receive information.
- Remain calm and alert, especially during an emergency and/or heavy hotel activity and resolve complications such as location changes or credit issues.
- File guest complaints and inquiries; conducting thorough research to develop the most effective solutions and negotiate results.
- Assist our housekeeping team, fulfilling guest requests when required.
- Maintain a clean “guest ready” working environment.
- Make breakfast baskets.
- Barista in the small café and gift shop.

Skills and Experience
- Ability to accurately input information using Hotel Property Management Software.
- Must be flexible to work various shifts throughout the week.
- Fluent in English, bilingual is an asset.
- Computer and Microsoft skills are a must.

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