Housing Assistant Manager

5 days ago

Lake Louise, Canada The Lake Louise Ski Area Ltd Full time

**Come work with us in Lake Louise. Live, Work, Play surrounded by awe-inspiring views**

The Lake Louise Ski Resort is a world-class ski area nestled in the heart of the Canadian Rockies. We are a year-round operation, operating as a ski resort in the winter months and as a wildlife interpretive centre and sightseeing gondola in the summer months.

Whether you want to work indoors or outdoors, no day will ever be the same. As an employee you can expect a great working environment, employee benefits, competitive wages and the experience of a lifetime.

**At present some of our Employee Perks include**:

- LLSR lift pass
- Free LLSR recreational opportunities
- Free employee transportation from Lake Louise, Banff and Canmore
- Food and Beverage discounts at designated cafeterias and restaurants
- Retail store discounts
- Staff rates at Skoki Backcountry Lodge
- Complimentary tea, coffee and hot chocolate at designated cafeterias when you provide your own reusable mug
- Employee recognition programs
- Long Service Award programs
- Opportunity for educational growth and development
- Optional subsidized staff housing for full-time employees
- Awesome staff events, activities, and team building events throughout the season
- RRSP matching contribution depending on length of service
- Extended health care plan depending on length of service
- Employee discounts at Lake Louise Ski Area Daycare, eligibility criteria apply

The Assistant Housing Manager is responsible for assisting with the daily operations of the Housing department. The role of the assistant manager demands a high level of professionalism and maturity. Strong personal integrity, leadership skills and the ability to multi-task effectively are crucial. The Assistant Manager must be willing to help out in any area of the Housing department and lead by example.

**Responsibilities**:

- Manage housing allocations and transfers fairly and efficiently
- Supervise and assist the front desk staff with all check-ins/outs, transfers, and weekly unit inspections
- Ensure compliance of the Housing tenancy agreement with all tenants and address issues in an effective and consistent manner
- Record maintenance issues and follow up to make sure they are corrected in a timely manner
- Ensure health and safety standards for staff accommodations are being met
- Ongoing training & supervision of all Housing staff
- Schedule and payroll management for all housing staff
- Hire and train new staff in a variety of positions
- Update weekly reports, complete and submit all paperwork correctly and prior to deadlines
- Order housing supplies and equipment; tracking deliveries
- Conduct seasonal employee performance reviews and evaluations - ensure to address poor performance related issues, if required
- Abide by housing and employment standards in all aspects of the Housing Department
- Be familiar with Residential Tenancy Act, LLSR Tenancy Agreement, LLSR Employee Handbook, and Parks Canada policies
- Complete other tasks as assigned, including assisting other sub departments of Housing

**Job Requirements/Qualifications**:

- Strong written and verbal communication skills
- Excellent problem solving, conflict resolution and crisis intervention skills
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- Must possess excellent previous management and leadership experience - minimum 2-3 years
- Excellent administration and clerical skills
- Must be highly organized with the staffing and administration of the department
- Advanced knowledge of Word, Excel, and Power Point
- Ability to balance the needs of staff, tenants, and outside interests
- Must be able to lift and move equipment and supplies in excess of twenty-five (25) pounds.
- Adhere to all LLSR policies and procedures

**Work Schedule**:
4 days on/3 days off in the summer season, 5 days on/2 days off in the winter season

**Dress Code**:
Business casual - to be discussed at time of interview

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