Account Manager

18 hours ago


Toronto, Canada Solar Client System Full time

Solar Client System is a digital marketing agency that helps solar businesses grow their sales through online marketing strategies and services.

**Job description**:
Client success managers are liaisons between our agency and our clients. They are the primary point of contact -- handling all day-to-day client interactions, as well as managing the projects needed to foster client success. They work directly with our sales, fulfillment and leadership teams to make sure our clients receive exceptional results and impeccable service.

An client success manager is simultaneously an agency representative, project manager, and coach. As a result, they need strong organizational, time-management and interpersonal skills. They must be prepared for a fast-paced environment, and be comfortable making decisions without direct supervision. They are committed to provide high-quality service above all else.

**What This Job Entails**:

- Maintaining and developing client relationships based on mutual respect, high-quality service, expectation setting and coaching.
- Using the companies core values to guide independent decision making about client accounts.
- Continually innovating new methods to improve the client experience and company retention.
- Managing the entire client life-cycle, including launch calls, check-ins, billing and off boarding calls.
- Upselling clients on relevant products & services.
- Collecting client feedback and passing it along to the team to drive constant improvement.
- Full-Time Position: between 35-40 hours a week depending on tasks
- **Start Date**:As soon as possible.

**Requirements**:

- **Must have experience _**working with clients**_ in the past (retail, hospitality and food services will not be considered experience for this position).
- Most importantly is a positive attitude -- you see client challenges as an opportunity, not a burden.
- Strong interpersonal, verbal, written communication skills in English. This is a must.
- Self-starter -- you are comfortable working 100% remotely, managing projects and meeting deadlines without direct supervision.
- Driven, competitive and confident with coaching others and setting expectations.
- Strong attention-to-detail, time-management, and organizational skills.
- At least a basic knowledge of digital advertising fundamentals with a keen interest in learning more.
- Ability to multitask and prioritize under ever-changing needs and schedules.
- Proven project-management skills with an emphasis on quality control.
- Coachable -- you are willing to participate in ongoing training, and constantly push yourself and the organization to be better.
- Team Player -- you are able to collaborate with a small team, ask for help when needed and delegate tasks.
- Proactive -- you strive to get ahead of potential problems before they become full-blown fires.

**Required Experience**:

- 1+ Year of Client Management Experience
- Direct Response Marketing experience, highly preferred
- Digital / Social Media Marketing experience, highly preferred
- Previous experience with remote working softwares, highly preferred, including Slack, Asana, Zoom, etc.

**Benefits**:

- Remote position (work from anywhere)
- Competitive pay (performance-based, commission with high earning potential)
- Access to world-class training material in advertising / marketing
- Laid back, yet professional vibe
- Unlimited leave
- We're a fast growing company that favours promoting internally -- huge opportunity for upward mobility

Additional pay:

- Commission pay

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

**Experience**:

- Account management: 1 year (required)



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