Facility Services Head Supervisor

6 months ago

Toronto, Canada Toronto Blue Jays Full time

**Are you interested in joining the Toronto Blue Jays Facility Services team? This is your chance The Toronto Blue Jays are looking for a Facility Services Head Supervisor.**

**OVERVIEW**:
As an integral leader of the facility services team, you will help to create a championship culture for the facility services department and enhance the fan experience by supporting the best practices in cleanliness and sanitization of Rogers Center during events. This involves supervising a team on all aspects of event cleaning, sanitizing, waste management, and inspections.

**This role may be for you if**:

- You are motivating and energetic.
- You are hands-on and unafraid of taking on new challenges.
- You are multi-talented and do not like to do the same thing day in, day out
- You want to experience all areas of Rogers Center
- You thrive in a sporty environment.

**RESPONSIBILITIES**:
**Supervisors must be able to work all 81 home games (evenings, weekends, and holidays) and other Rogers Centre concerts/events as required.**
- Supervising and leading staff of up to 50 Facility Attendants, 6 team leaders and 3rd party housekeeping staff during each event.
- Organize, manage, and document staff files with consistently updated records every event.
- Planning, prioritizing, assigning, supervising, reviewing, and participating in all events related facility activities.
- Perform pre-event level checks prior to staff briefing to identify areas of concern that could impact fan safety or staff performance.
- Draft a championship event deployment board for staff; outline assignments and levels and plan daily tasks and delegate them.
- Brief staff with key information on event and go over with clear direction on assignments and tasks required to perform.
- Provide staff with support and direction on all facility related activities.
- Routinely check-in on staff and inspect cleaning activities such as sweeping, mopping, garbage, compost and recycle reduction, and washrooms and initiate requests on radio on any areas of concern.
- Promptly intercept radio calls that are emergency related or that do not follow set radio procedures or rules & etiquette guidelines.
- Maximizing team productivity by re-assigning staff deployment when required
- Communicate effectively with Team Leaders and give direction promptly.
- Inform event Managers if any accidents or violations occur during event.
- Complete incident reports on all facility related incidents.
- Assist staff with resolving guests or employee conflicts.
- Fulfill inventory levels in all storage rooms as required for event servicing.
- Ensure facility storage closets are clean in accordance with quality of standards and safety requirements.
- Operate heavy-duty cleaning equipment during large spills or floods.
- Assembling and testing all radios and earpieces prior to being assigned
- Participating in continual evaluations, training and development when required
- Be an active promoter of our We Care, Vision, and Mission values.
- Follow Health & Safety and Quality Service Standards that comply with set policies, procedures, rules & safety regulations.
- Participate in other tasks, projects and events as required by Toronto Blue Jays

**REQUIRMENTS**:

- Ability to meet the physical demands of the position: may require frequent walking and to perform in humid conditions.
- Must be comfortable reaching, squatting, kneeling, bending, and moving with standard janitorial equipment.
- May require the ability to lift, push/pull loads of 14 kg (30lbs.).
- Prepared to use all janitorial related equipment such as push carts, brooms, pans, buckets, and mops in a loud and congested environment.
- Willingness in certain conditions to wear an earpiece while responding to calls.

**QUALIFICATIONS**:

- High school Diploma or equivalent
- 1 year of supervisory experience
- Demonstrate knowledge of cleaning and disinfection safety practices
- Working knowledge of employee responsibilities under the Occupational
- Health and Safety Act
- Awareness and understanding of infection control practices, workplace hazardous materials and chemicals (WHMIS)
- Adaptability and flexibility to focus on whatever task is most important at any given time.
- Strong interpersonal and leadership skills to handle shifting day-to-day demands.
- Ability to work in fast-paced environments.
- Excellent conflict management and problem-solving skills
- Ability to prioritize tasks.
- Excellent communication skills, in written and oral English fluency
- Ability to create a culture of collaboration among colleagues and other team members at all departmental levels.
- Leadership skills to motivate all staff members.
- Detail oriented, excellent organizational skills and able to exercise good judgment.
- Ability to work as a member of a team or alone with mínimal supervision.
- Demonstrate good understanding on prioritizing and responding promptly to multiple inquiries at a time.
- Knowledge of performance evaluations
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