Customer Success Agent

1 month ago


Regina, Canada StoreToDoor Full time

**Job Title**:Customer Success Agent - StoreToDoor Technologies Inc.

**Location**: Regina, Saskatchewan

**Position**:Full-time

**Who We Are**:
StoreToDoor specializes in delivery efficiency and simplicity which allows us to enhance the delivery experience of each retailer and their customers. StoreToDoor is a branded platform that gives retailers the ability to offer cost-effective same-day delivery.

**What We Are Looking For**:
We are looking for a self-motivated and personable Customer Success Agent. This individual will be responsible for operating CRM software and maintaining current client relationships as well as interact with various divisions within the organization.

**What you can expect**:

- Work in a fast-paced environment as part of a dynamic, rapidly growing tech start-up
- Develop professional internal and external relationships with other people who are passionate about what they do every day.
- Connect with a rapidly growing and passionate group in an open, collaborative, and fun environment.

**Responsibilities**:
Included but not limited to:

- Provide outstanding customer service while overseeing all aspects of customer success and satisfaction
- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries
- Gather and analyze information in a timely manner
- Responsible for developing customer relationships that promote retention and loyalty
- Collaborate and build relationships with other areas of our organization

**Requirements**:

- Team player and good relationship building skills
- Strong written and verbal communication skills
- Problem solving and trouble shooting skills
- Self-motivated and able to demonstrate a positive outlook
- Enthusiastic professional with focus on customer success

**Job Types**:Full-time, Permanent

**Pay Range**:$18-$22/hour determined by experience

**Schedule**:

- 8 hour shift which may include possible evenings and weekends

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- CRM software (Zendesk) is considered an asset

**Work remotely**:

- Initial training on site with possible remote working

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$22.00 per hour

Additional pay:

- Overtime pay

Schedule:

- 8 hour shift

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (preferred)


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