Channel Customer Success Manager

3 weeks ago


Regina, Canada sMedia Full time

Channel Customer Success Manager

sMedia is North America's leading digital technology company for automotive dealerships. We empower dealerships to adapt and thrive during the current digital transformation wave. We anticipate massive growth in 2023, and we’re looking for our next Customer Success Manager to support us in driving the customer success strategy across our Channel Department.

Your Key Responsibilities and Accountabilities

You will maintain your existing Channel customer base and grow monthly recurring revenue through your efforts and the relationships you build. This will be achieved through genuine curiosity and engagement with Channel customers, ultimately creating a strategic alignment of sMedia’s products and services with the customers’ goals, to drive tangible business outcomes. By delivering customer success and satisfaction the Channel Customer Success Manager will build relationships that will create advocacy across sMedia’s Channel customer base.

Day-to-Day Tasks
- Manage key sMedia Channel partners and end users.
- Provide ongoing sales and technical training to sMedia Channel partners.
- Act as an advocate for our Channel partners as you work to understand their business needs and alleviate their pain points.
- Create additional revenue opportunities by aligning sMedia products with Channel partner challenges and objectives.
- Deliver and communicate ROI throughout the customer lifecycle.
- Identify opportunities for customers to act as sMedia advocates (referrals, testimonials, etc).
- Understand customers' KPIs and build a measurable plan to review with them monthly.
- Learn about new trends and technologies in the digital space and share that information with your customers and colleagues.
- Share your extensive digital marketing knowledge to help our Channel partners grow their business using sMedia solutions.
- Create agendas and follow-ups; highlighting key points for performance meetings, recommendations, and updates.
- Create adoption of sMedia’s products and platforms within your Channel partners’ organizations.

Your Background
- 2-5 years of experience in a Customer Success or Marketing Manager role.
- Experience with Google Analytics, Google Ads, Microsoft Ads and Meta Business Manager.
- Experience in Digital Marketing.
- Experience working with Channel or Agency partners.
- Meta, Microsoft, and Google certifications would be considered a strong asset.
- Automotive or Dealership experience is considered an asset.

Your Skills and Mindset
- Curious, driven personality.
- Passion for technology and data.
- Passionate about Customer Experience and Customer Success.
- Strong analytical skills with the ability to translate data into insights.
- Strong understanding of digital marketing.
- Natural ability to network, connect the dots, build relationships, and interested in enhancing relationships.
- Ability to work on multiple priorities and projects simultaneously.
- Strong relationship skills with excellent verbal and written skills.
- Highly organized with great attention to detail.

What You’ll Get from sMedia
- Fully remote role, work from anywhere
- Performance-based commission structure designed to reward top performers.
- Extensive health and dental benefits package available after 3 months
- Paid day off on your birthday.
- 10 paid sick days per year.
- 1:1 training and mentoring from our Management team.
- Opportunities to earn spot bonuses.
- 15 vacation days annually, plus an additional week in December for the holiday season.



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