Customer Success Team

2 weeks ago


Regina, Canada ICO Bath Full time

Do you have a passion for solving problems and making customers smile?

ICO is rapidly growing company based in Regina selling luxury bathroom products across North America. We specialize in heated towel warmers, bathroom accessories, vanity unites and vessel sinks, and pride ourselves in having the best customer service in the industry.

We are currently looking for a motivated and professional individual to add to our customer success team. This position includes:

- Order processing and customer support
- Support for the outside sales team
- Proactive sales tasks

Some of the key skills for success in this position are:

- Honesty, integrity and reliability
- Positive attitude, happy, team player and always focused on continuous improvement of the company
- Organized and tidy, keeps his/her workspace in good order
- Efficient and accurate - able to complete tasks quickly and correctly the first time
- Able to manage and follow up on many different tasks without losing sight of any
- Professional - treats people professionally and knows the fine line between buddies / subordinates / colleagues
- Cheerful, people oriented and motivated to help people - you remember him/her when they call
- Knows how to quickly build rapport with customers
- Can maintain a cool and professional demeanor in order to calm the client and help them with a solution
- Proficient with MS office and other necessary systems - SAP experience is a plus
- Focused and proactive - always going the extra mile for the customer
- Communication skills - able to communicate both verbally and in writing in a professional and clear manner
- Continuous committal to ICO's mission, vision and values

ICO offers a competitive wage and benefits package, as well as a challenging work environment that promotes personal and professional growth.

**Salary**: $42,442.49-$78,807.45 per year

Schedule:

- Monday to Friday

Work Location: One location



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