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Customer Success Manager

5 months ago

Regina, Canada Ron Clark Ford Full time

We are looking for someone who is excited about a **new opportunity** and **who is early in their career. **Someone who is **dependable, organized, charismatic,** **motivated**, and **thrives off a fast-paced work environment**.

**What does the position offer?**
- Opportunity to make an impact in the business within a new position and the chance to make a real difference to the customers.
- Professional growth and development opportunities within the Business Development and Quality Assurance Teams.
- Chance to work in an inclusive culture, with a supportive and diverse team and work with management who really care.
- Participate in recognition programs, service awards, office events and other celebrations.

**What will your responsibilities be?**
- Receive, investigate and respond to customer and passenger inquiries and complaints.
- Track complaints and support with metrics focusing on process improvements.
- Support with reporting of complaints and analyzing information to identify trends.
- Support with RFPs, contract renewals and identifying new business opportunities as required.
- Support with training employees on process changes in result of new/changed business.
- Support at tradeshows and hosting customers at events.
- Other duties as requested

**Position Qualifications**:

- 1 year relevant working experience
- Excellent verbal and written communication skills
- Excellent computer skills (MS Suite - intermediate excel)
- Strong analytical and problem solving skills
- Friendly, patient, empathetic, dependable and self-motivated
- High ability to pleasantly and professionally converse with clients
- Self-motivated and high ability to work independently and as part of a team (both in person and remotely)
- Ability to multi-task and high ability to operate in a busy environment

**Job Types**: Full-time, Part-time

**Salary**: $19.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Regina, SK: reliably commute or plan to relocate before starting work (required)

Work Location: In person