Seasonal Customer Experience Representative

6 months ago


Laval, Canada Indigo Books & Music Full time

Company Description
***Ce poste est réservé aux quarts de travail à compter de 6 h à 10 h du lundi au vendredi.**

*** This position is for shifts from 6:00am to 10:00am Monday-Friday**

À PROPOS DE NOUS
- Nous adorons les livres et les belles choses.
- Nous sommes LE grand magasin culturel au Canada.
- Les livres sont le cœur et l’âme de notre quotidien, mais ça ne s’arrête pas là

Nous jouons selon nos propres règles, les voici:

- Notre raison d’être est d’embellir la vie de nos clients grâce aux services et aux produits que nous leur proposons.
- Notre travail consiste à créer des moments agréables pour nos clients.
- Avec nos collègues, nous tenons à nous comporter de la même façon que nous le faisons avec nos amis chers.
- Nous nous incitons mutuellement à faire de notre mieux.
- Nous cherchons constamment à stimuler la créativité et à encourager l’innovation.
- Nous redonnons aux collectivités dans lesquelles nous œuvrons.

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning

We play by the following rules:

- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate

**Job Description**:
VOTRE RÔLE

*** Ce poste est réservé aux quarts de travail à compter de 6 h à 10 h du lundi au vendredi.**

Vous cultivez un environnement qui promeut des expériences authentiques tant pour les clients que pour les employés, guidées par la culture de l’entreprise et par notre mission d’embellir la vie de nos clients. Vous incarnez les croyances d’Indigo en faisant preuve d’authenticité, en cherchant à inspirer les gens et en connaissant vos clients. Vous influencez les clients grâce aux histoires que vous racontez, tout en les reliant à la marque Indigo.
- Assurer le soutien de l’exploitation au quotidien avant que ou après les heures d’ouverture (votre quart de travail débute entre 5 h ou 22 h)
- Effectuer le dénombrement périodique des stocks, réapprovisionner les stocks, gérer les retours de marchandise, mettre les produits en tablette, recevoir et traiter de la marchandise reçue
- Suivre les normes de marchandisage pour créer un magasin attrayant et stimulant
- Embellir la vie de nos clients
- Maintient une culture qui maîtrise l’art de raconter une histoire afin d’enrichir les vies de nos clients
- Veille à ce que l’équipe soit la plus engagée possible et à ce que le magasin obtienne le meilleur taux de satisfaction de la clientèle possible
- Incarne les caractéristiques très performantes d’Indigo
- Cherche des renseignements sur les nouveaux articles, promotions et programmes
- Contribue à un environnement où chaque membre du personnel sait que sa santé et sa sécurité sont des priorités essentielles et où chaque membre du personnel participe de façon active au maintien de la santé et de la sécurité des employés et des clients
- Répond à la rétroaction des clients en temps opportun.
- Se responsabilise soi-même et responsabilise les autres membres du personnel
- Se charge de son propre développement professionnel et offre de la rétroaction continue à l’équipe de direction
- Offre des idées à l’équipe de direction pour améliorer l’expérience des clients et des employés

WHAT YOU’LL DO

*** This position is for shifts from 6:00am to 10:00am Monday-Friday**

You’ll help to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy. You role model the Indigo Beliefs by being authentic, seeking inspiration and knowing your audience, and you influence your customers through the stories you tell; connecting them to our brand.
- Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
- Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
- Use merchandising standards to create a visually appealing, stimulating store
- Create a warm and welcoming environment in our stores
- Add joy to our customers' lives
- L



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