Strategic Account Manager

2 weeks ago

Edmonton, Canada MNP Full time

What do you think of when you hear the name MNP? Most likely tax and accounting, but as one of Canada’s largest consulting organizations, we are so much more We are also serious about technology.

Make an impact with MNP Digital as a Strategic Account Manager within our Managed IT Operations team. A Strategic Account Manager (SAM) is an IT professional that is a trusted advisor to their clients, providing valuable strategic guidance and helping them optimize technology in service of reaching their business objectives. The SAM is the primary contact for client stakeholders and is responsible for establishing and maintaining a strong client relationship, managing their account, providing leadership to their assigned teams, and leveraging all processes and resources to ensure their clients can meet their strategic goals.

At MNP Digital, our strength is our people. An investment in our people is an investment in our success. You will have the opportunity to learn from leaders in their fields, develop new skills, and cultivate new relationships to support your career goals. If you are ready to take your career into your own hands, you’ve come to the right place.

**Responsibilities**
- Establish themselves as a trusted advisor at the senior organization level
- Build, manage, and maintain relationships with client stakeholders and influencers related to ITMS, strategic planning and initiatives
- Learn assigned client's business operations and provide strategic level advice and solutions
- Planning IT capital expenditures and developing budgets with client stakeholders
- Identify opportunities and develop solutions in conjunction with the projects team
- Developing business cases for technology initiatives
- Build and deliver proposals/presentations
- Responsible for understanding our products service offerings in detail and selling clients on the value they can deliver to their businesses
- Understanding and enforcing the commitments of each signed client agreement
- Provide leadership and coaching to team members as appropriate for their assigned clients

**Key Accountabilities**

CLIENT - Creates a strategic relationship with key stakeholders and influencers within client organizations, both within IT and business groups to enable quality service delivery aligned to their business outcomes. SAMs focus on understanding the client’s business and IT objectives to develop and manage the delivery of services and/or projects to enable clients to realize the value of technology. The SAM must be a change agent by articulating the case for change and helping our clients evolve their IT maturity, reduce technical debt, drive the productive use of technology, and enable IT to make the business more effective.

BUSINESS - The SAM is responsible for sustainable growth through routinely partnering across the firm to strategize ways to create new opportunities within the accounts they service. The SAM is responsible for ensuring our clients adhere to MNP IT best practices.

DELIVERY - The SAM must be aware and proficient in understanding the services portfolio and processes available to ITMS clients. The SAM is responsible for understanding the client’s priorities and constructing a plan that defines the strategic approach for delivering our services. The SAM pursues, orchestrates, and facilitates initiatives with the client to deliver outcomes that bring value to the organization. The SAM is accountable for ensuring that the client’s needs are being met by engaging processes or personnel to execute strategic plans and ensure the strategic objectives are met.

LEADERSHIP - This role requires strong communication skills and imaginative, bold thinking in all situations, as well as displaying executive presence and confidence. The SAM must be able to show leadership in supporting teams comprised of MNP, Vendor, Partner and client resources who may be engaged in the delivery of complex solutions.

**Skills and Experience**
- Minimum of 5 years professional experience in the IT industry
- A relevant post-secondary degree or diploma
- Minimum of 5 years experience leading small to medium size teams
- Experience in sales, customer service
- Demonstrated technical and business acumen
- Able to communicate effectively with both C-level executives and technical field staff
- Excellent communication, problem solving, and business analysis skills
- Experience developing budgets and business roadmaps
- Strong time management skills
- Deadline and detail oriented
- Strong negotiation skills
- Demonstrated business etiquette
- Basic knowledge of Windows Server
- Basic knowledge of cloud infrastructure
- Basic knowledge of networking
- Basic knowledge of virtualization

More than a paycheque, MNP is proud to offer customized rewards for our team members. With a focus on health and wealth, we provide an extensive list of benefits that support our unique culture and foster work-life integration.

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