Account Manager

4 weeks ago

Edmonton AB, Canada GPS Insight, LLC Full time

Who We Are GPS Insight offers leading technology for organizations that have drivers and technicians in the field, fleets of vehicles, trailers, and other mobile assets. We provide innovative fleet solutions that include vehicle and asset tracking, in-cab smart cameras, field service software, and compliance management.

We know that when you invest in high-performance technology, you achieve results and maximize your return. We feel the same way about our people at GPS Insight. They are what allow us to build world-class solutions that make us leaders in the fleet and field service management space. They are what enable our customers' success. They are our greatest asset. As a result, we take pride in a workplace committed to those who make us go.

Our commitment to growth enables us to push the telematics and field service operations industries forward. It's rooted in our products, embedded in our culture, and reflected in our team-first values. We're looking for the right people to jump onboard with us. Are you ready to take the ride?

What We Need

GPS Insight/Certified Tracking Solutions is looking for an Account Manager for small businesses and Mid-Market, you will ensure customers achieve maximum return on the investment of our software solutions through proactive account management, problem-solving, and education on the solution. Our ideal candidate should be proficient in customer relationship and project management, identifying new revenue opportunities, and the retention of a complex portfolio of enterprise business. Your job responsibilities include: Building and maintaining strong, long-lasting customer relationships, product training, basic information for billing and troubleshooting. Acting as a liaison between the customer and internal teams.

The Account Manager is also responsible for executing customer success plans to measure and drive results for your book of business.

What You'll Do

Strategic Revenue Growth:

  • Develop and identify new opportunities for additional devices, products, and services.
  • Focus on expanding the demand and increasing revenue for existing products across the portfolio.
  • Successfully work with account stakeholders to achieve Revenue Team goals.
  • Perform customer onboarding, project progress reporting, product setup, and training.
  • Develop and implement tailored Customer Success Programs to ensure ROI.
  • Build and grow trusted relationships with key customer contacts to amplify adoption.
  • Think strategically about the full portfolio of customers by building relationships with multiple contacts within each account, designing account action plans, and executing intervention plans when necessary.
  • Possesses a deep understanding of business applications and the value and integration knowledge.

Maintain Strategic Revenue:

  • World-class, proactive account management and adherence to the Strategic Accounts Playbook.
  • Identify and close quarterly account growth targets.
  • Measure and document customer results against success criteria.
  • Expand utilization throughout an organization and evolve Customer Success Programs.
  • Document all pertinent client interactions in CRM and project management tools.
  • Proactively verify, report, and correct device/data accuracy with internal departments.
  • Create a proactive retention strategy and secure contract renewals.
  • Drive customer advocacy through NPS scores, Reference Programs, and Case Studies

Requirements

  • Self-starter
  • professional
  • project management and planning, trainer
  • project implementation
  • key relationship management
  • account management
  • sales experience
  • data analysis
  • critical thinking
  • problem-solving
  • organization skills
  • public speaking/presentation
  • Microsoft Office
  • CRM
  • collateral creation
  • Fleet experience preferred

What We Offer

  • Fast paced and rapidly growing environment
  • Chance to deliver mission critical data that drives the operations of our economy
  • Opportunity for professional growth and development
  • Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
  • There's more as well Speak with us to find out all details

Benefits

  • Casual Dress
  • Extended health care
  • Dental Care
  • On-Site parking
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