Manager, Partner Development and Guest Relations

2 months ago

Calgary, Canada The University of Calgary Full time

**Description**

The **Olympic Oval** in the **Faculty of Kinesiology** is currently seeking a Full-time Regular **Manager, Partner Development and Guest Relations**.

The Olympic Oval is the premier Winter Olympic legacy facility from the 1988 Winter Olympic Games and part of the University of Calgary's Faculty of Kinesiology. The facility provides for a number of local, national, and international stakeholders and is home to high performance athletes, world-class high performance program areas, and excellent research. The Oval provides a dynamic environment for Faculty of Kinesiology programs including Dino Athletics, Active Living, and Faculty courses and research initiatives. The Olympic Oval brings international recognition to the University of Calgary through the hosting of major international world class events, the training of Olympic athletes, and ongoing development of high performance programs. Additionally, the Olympic Oval contributes to and is recognized locally as a major part of the Calgary community providing public skating, events and bookable space for various public user groups and entities.

The Manager, Partner & Guest Relations is a member of the Oval's leadership team and contributes to the strategic direction and long term sustainability of the Olympic Oval. The role will be accountable for multiple business units in developing the strategic direction for partner development, marketing and communications, world class guest experience, and profit centered events. The Manager, Partner & Guest Relations will report to the Director, Olympic Oval and collaborate extensively with the Director to ensure financially sustainable business practices for sponsorship, international, national and local guest relations, and high profile events within the facility. Collaboration is key to the success of the position and the Manager, Partner & Guest Relations will be expected to foster and cultivate strong working relationships within the University, Olympic Oval, the community, and external stakeholders.

This position requires strategic thinking and problem solving ability, focused on results in the areas of partner development, marketing, communications, guest relations and events delivery. The Manager, Partner & Guest Relations will lead their teams to deliver on the expectations of the Olympic Oval's world class reputation, executing their objective with the utmost professionalism. Problems range from moderate to high complexity with significant impacts on the University, Olympic Oval, staff, customers, budgets, and community users. A high level vision, decision making, advanced understanding of high performance podium potential athletes, and the links to the University and community must be continually in the forefront. During peak periods (August to March) responsibility for multiple events, priorities and connection with sports related events necessitates incumbent to manage multiple demands and demonstrate calmness under pressure.

**Summary of Key Responsibilities** (job functions include but are not limited to):

- Determine, prioritize and implement new strategic initiatives for the Olympic Oval through short and long-term strategic planning initiatives
- Determine, prioritize and implement new revenue generating opportunities for the Olympic Oval
- Determine, interpret and implement policies and procedures as necessary and set out by the Oval management team, Faculty of Kinesiology and University of Calgary
- Exercise leadership, develop quality staff members, and build a flexible organization capable of learning and adapting quickly to change
- Create an environment of support, including coaching and staff development to ensure service levels meet or exceed expectations
- Provides a work environment that encourages participation, innovation, adaptability, accountability and initiative, and leadership that fosters honesty, integrity, and pride amongst staff members
- Effectively provide administration within the facility and oversee the department budget
- As a representative of the Olympic Oval leadership team, serve on associated committees affecting and influencing the direction of the Oval
- Responsible for hiring new employees, employee performance reviews, discipline and terminations, if necessary
- Provide support for senior leaders within the Olympic Oval to access and effectively utilize the communication & marketing team resources to achieve strategic goals and objectives with regards to communications and marketing
- Develop and implement both the short and long term sponsorship and fund development strategic plans, including sourcing of new sponsorship relations
- Manage sponsorship activation for all activities in the Oval, including but not limited to high performance, public, and University
- Evaluation of new sponsorship opportunities brought to the Oval and responsible for negotiation, drafting, signing, and facilitation of all new sponsorship agreements
- Provide summa

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