Advisor, Guest Services

3 months ago


Calgary, Canada Landmark Cinemas Full time

**This is a 12-18 month Term Position that will be based out of either Calgary CSC, or remote.**

**WHO WE ARE**:
At Landmark Cinemas, we are the Cast and Crew of Canada’s second largest motion picture, theatre exhibition company, and WE love movies as much as YOU love movies. But it’s more than just a movie. That’s why our Cast and Crew are valuable and why we are always focused on creating an exceptional movie experience for our Guests. Why the quality of our popcorn matters and why a perfect presentation is understood. Every detail is important to us, which is why we think like owners and remain steadfast in accomplishing our goals. It’s why we opened our first theatre in 1965. And why we’ll continue making your movie experience the best that it can be.

People are at the core of our business - we are for all movie lovers and this means we embrace a culture of inclusion and mutual respect by valuing the uniqueness of all Cast and Crew, Guests, and business partners. We value respectful behavior above individual achievements, and we are committed to having our workforce reflect the communities we serve.

We are proud to support Kids Help Phone. As a National Sponsor of Walk So Kids Can Talk, Landmark Cinemas is committed to supporting the mental health and well-being of young movie lovers, including our Cast & Crew.

**WHO YOU ARE**:
You are accountable to develop collaborative relationships with Guests and the Cast & Crew at Landmark Cinemas. As a key information exchanger, your interpersonal strengths shine bright by investigating and analyzing confidential information and providing the appropriate input and recommendations. By understanding, anticipating, prioritizing and preparing for the needs and requests of all stakeholders, it is clear that you are a master collaborator who strives to resolve concerns and deliver exceptional Guest Service. You are the manager of all Guest feedback channels, resolve Guest issues in a timely, professional manner to provide Movie Lovers with Canada’s best movie-going experienceand YOU love movies

**THE JOB**:

- Supporting Guest feedback channels OTRS (Open Ticket Resolution System), CSI and Assure and provides theatre support in the use of these platforms as required.
- Works independently and cross-functionally (Operations, Theatre Management Teams, Marketing, IT) to resolve Guest issues and inquiries.
- Collaborates with the Social Media Specialist to respond to Guest comments and/or issues as required.
- Monitor and engage with guest reviews on Google, ensuring all feedback is acknowledged and addressed promptly and professionally to maintain a positive online reputation.
- Works to resolve issues with Landmark EXTRAS in collaboration with EXTRAS team and Guest Services support team
- Provides monthly summary of Guest feedback channels against established KPIS, identifying opportunities and tactics to enhance Guest experience at both theatre and Cinema Support Centre.

**THE PERKS**:

- Comprehensive and competitive compensation & benefits package
- Professional development and growth opportunities within the Cinema Support Centres
- Access to an Employee Assistance Program to support wellness
- Competitive vacation allotment to promote work-life balance
- FREE movies and discounted concession snacks
- Work in a fun and flexible environment

**REQUIREMENTS**:

- Completion of a post-secondary school program or diploma in Business Administration or a similar program is an asset, not required.
- Proven experience in a Guest Service focused role, experience in a Theatre environment would be considered an asset.
- Commitment to excellence in Guest service.
- Ability to work collaboratively with various departments and is a team player.
- Analyzes, interprets and applies information to achieve KPIS.
- Experience working with Google Reviews.
- Proficient in Microsoft Word, Excel, and Power Point.
- Extremely organized and able to effectively manage competing priorities.
- Proven ability to maintain significant attention to detail.

A subsidiary of Kinepolis Group NV, Belgium, Landmark is Canada’s second largest motion picture, theatre exhibition company. From a single screen in 1965, today Landmark Cinemas welcomes Movie Lovers to share their love of movies and enjoy a perfect movie-going experience in cinemas throughout British Columbia, Alberta, Manitoba, Saskatchewan, and Ontario. We are connected to the communities we serve, and our Cast and Crew are proud to support Kids Help Phone. As a National Sponsor of the Walk So Kids Can Talk, through promotional support and fundraising initiatives in our theatres, we are committed to support the mental health and well-being of both our youth Guests and Cast & Crew. Landmark’s corporate headquarters is in Calgary, Alberta.



  • Calgary, Canada Cash & Ace Casinos Full time

    **Job Overview**: The Guest Services Representative has one of the most important roles in the casino as they are usually the first and last to greet our casino guests. The Guest Services Representative supports and assists in the promotion and execution of all marketing promotions for guests by delivering superior customer service...


  • Calgary, Canada ATCO Corporate Full time

    Always there. Anywhere_. That’s us! We are committed to delivering inspired solutions for a better world. We care about our communities, we care about each other, and we care about showing up for those who need us. We value and encourage different perspectives and we have the courage to do the right thing, even when it’s hard. We’re looking for...

  • Guest Service Agent

    6 months ago


    Calgary, Canada Pomeroy Lodging LP Full time

    **_Guest Service Agent_** Starting Rate of Pay: $18/hour **THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.** **Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks,...

  • Guest Services Agent

    3 months ago


    Calgary, Canada Heritage Park Full time

    **Job Title**: Guest Services Agent **Position Type**: Permanent, Part-Time **Hours**: Weekends and Holidays; Varies based on operational requirements **Department**: Retail Operations and Guest Services - Gates and Guests Services **Reports To**: Manager, Guest Services **Department Overview**: This division is responsible for all of our retail...

  • Guest Service Agent

    3 months ago


    Calgary, Canada Element Calgary Airport | Four Points Calgary Airport Full time

    **Description of responsibilities** - Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. - Secure payment; activate/reissue room keys. - Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. - Communicate to appropriate staff when guests are waiting for an available room. -...


  • Calgary, Canada Lexus of Calgary Full time

    As a Key member of the Lexus of Calgary team and reporting directly to the Service Manager, you will work with a loyal and focused group of professionals who are dedicated to an established Dealership representing a world class leader with respect to automotive Manufacturing, Sales and Service Excellence. The Lexus of Calgary team is known for VIP service...

  • Service Advisor

    3 months ago


    Calgary, Canada CMP Auto Chevrolet Cadillac Calgary -AB Full time

    **Are you an Automotive Service Advisor that enjoys working in a fast paced, busy environment. Enjoys working as part of a team and providing our clients the best experience. **Look no further as CMP Automotive has the opportunity for you! The Service Advisor we are seeking will be; a team player with a focus on customer experience, will have strong...

  • Guest Service Agent

    3 months ago


    Calgary, Canada Holiday Inn Express and Suites Full time

    **What’s the job?** The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Agent & Night Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that...

  • Guest Service Agent

    2 months ago


    Calgary, Canada Holiday Inn Express and Suites calgary Full time

    **What’s the job?** The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Agent & Night Auditor, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that...

  • Guest Service Expert

    1 month ago


    Calgary, Canada Marriott International, Inc Full time

    **Additional Information**Casual position **Job Number**24183766 **Job Category**Food and Beverage & Culinary **Location**Delta Hotels Calgary Downtown, 209 Fourth Avenue SE, Calgary, Alberta, Canada, T2G 0C6 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our...

  • Guest Service Expert

    1 month ago


    Calgary, Canada Marriott International, Inc Full time

    **Additional Information**Part-time, Banquet **Job Number**24193109 **Job Category**Food and Beverage & Culinary **Location**Delta Hotels Calgary Downtown, 209 Fourth Avenue SE, Calgary, Alberta, Canada, T2G 0C6 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our...

  • Service Advisor

    3 weeks ago


    Calgary, Canada Porsche Centre Calgary Full time

    **Join Our Team at Porsche Centre Calgary!** Are you passionate about luxury vehicles and delivering top-notch customer service? Porsche Centre Calgary is growing, and we’re looking for an exceptional **Service Advisor** to be the face of our Service Department! As a Service Advisor, you’ll play a key role in creating a seamless service experience for...

  • Guest Services Guard

    3 months ago


    Calgary, Canada Guardteck Full time

    Guest Services Guard Are you an outgoing, fun-loving individual with a positive attitude? Do you have a passion for helping people? Guardteck is seeking a seasonal, casual Guest Service Representative to join our team in Calgary. In this role, you'll be at the forefront of delivering an authentic and engaging experience for both local visitors and the...

  • Guest Services Manager

    2 months ago


    Calgary, Canada Element Calgary Airport | Four Points Calgary Airport Full time

    The Element by Westin Calgary Airport & Four Points by Sheraton Calgary Airport is conveniently located in Calgary’s Northeast near 16th Avenue (HWY 1), Deerfoot Trail (HWY 2), and Sunridge Mall. Our nearly completed 301 room hotel complex features a full service restaurant, lounge, and approximately 9,000 square feet of convention space. Responsibilities...

  • Guest Service Agent

    6 months ago


    Calgary, Canada Residence Inn by Marriott Calgary Downtown Full time

    **SUMMARY**: The Residence Inn by Marriott Calgary Downtown/Beltline District has 390 modern long-stay suites and caters to business and family leisure travellers looking for an extended-stay hotel as well as to groups and meeting attendees with a 10,000 sq. ft. Conference Centre. Guestrooms feature full kitchens and separate living and sleeping areas and...

  • Service Advisor

    5 months ago


    Calgary, Canada Silverhill Acura Full time

    As a key member of the **Silverhill Acura** team, the Service Advisor brings to life the Automotive Service Experience for the Customer. Reporting to the Service Manager, this position is responsible for creating great first impressions and to guide the customers through the maintenance scheduling process and repair of their vehicles. The Service Advisor is...

  • Guest Service Agent

    2 months ago


    Calgary, Canada Residence Inn Calgary Downtown Full time

    The Residence Inn by Marriott Calgary Downtown/Beltline District has 390 modern long-stay suites and caters to business and family leisure travellers looking for an extended-stay hotel as well as to groups and meeting attendees with a 10,000 sq. ft. Conference Centre. Guestrooms feature full kitchens and separate living and sleeping areas and provide...


  • Calgary, Canada Silver Hotel Group Full time

    **Guest Services Supervisor** **What We Offer** - Work with like-minded team members who are passionate about their work and keep things fun, every day! - Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)! - A fast-paced environment...

  • Guest Service Agent

    6 months ago


    Calgary, Canada Hampton Inn & Suites by Hilton Calgary-Airport Full time

    The Hampton Inn and Suites by Hilton Calgary Airport is looking for a part-time Guest Service Agent. Duties and Responsibilities: - You will be responsible for ensuring the well-being and safety of each and every guest committing to the highest quality of standards to guarantee guest loyalty. - Registers, process guest’s arrivals, departures and taking...


  • Calgary, Canada Elbow River Casino Full time

    The Elbow River Casino is a first-class entertainment establishment. We set ourselves apart from our competition with a great location, superior gaming and entertainment experiences, quality food services, and setting high standards for our delivery of customer service. We are committed to our employees in providing fair and equitable treatment, good working...