Service Transition Manager, M&a

5 months ago

Montréal, Canada WSP Full time

**Position Summary**

The Service Transition Manager in Operational Readiness operates between Service Design and Service Operations to ensure effective, efficient and safe transition of new or modified services and processes into the operational environment. This particular role is dedicated to Service Transition for Mergers & Acquisitions, a key pillar in WSP’s growth strategy.

Job Responsibilities:
Responsibilities of this role include (but are not limited to):

- Create awareness and ensure engagement between the IT Project Management Office (M&A) and the Front Line Services Hub organisations, this includes IT Partners and other 3 rd parties working as part of the Hub operation.
- Work within the processes and operating procedures defined.
- Ensure support and operational teams, including 3 rd party suppliers and IT partners, can seamlessly support any new or changed services through effective training, documented knowledge transfer etc.
- Work with the Enterprise ITSM Asset & Configuration Management team to ensure that the CMDB is updated to accurately reflect additions via M&A.
- Ensure the Service Catalogue is maintained through ‘the project’ to reflect any changes to existing services (descriptions, SLAs etc.) and to make sure that any new or retired services are also added/archived.
- Work with IT Project Management Office (M&A) and Front Line Services Operational teams to ensure that identified ‘project’ risks and issues are clearly assessed, addressed and/or accepted before Change Enablement to protect the live environment and to prevent business impact.
- Work with Front Line Services operational teams and regional Business Partners to set correct expectations on the performance and use of new or changed services.
- Ensure Lessons Learned are captured for continuous improvement of the Service Transition process and standard operating procedures.
- Contribute to other continual service improvement activities by providing inputs based on experience and observations and through feedback. Support transitional activities as required as operations are internalized.

SKILLS AND QUALIFICATIONS:
**Required**
- Solid knowledge and experience of ServiceNow.
- Proven supervision skills.
- Enthusiasm and dedication to drive continual improvement and, or change.
- Excellent analytical and communication (both verbal and written) skills.
- Experience of working to (and exceeding) Service Level Agreements.
- Process and detail orientated with a methodical and planned approach to achieving goals.
- Ability to quickly gain the confidence of the business and trust of colleagues through building efficient working relationships and by exhibiting excellent communication, negotiation and influencing skills.
- Achieve desired outcomes and engender a collaborative approach with project delivery teams and IT partners/suppliers through effective engagement and communication.
- Be comfortable with challenging (for the right reasons) and where necessary pushing back. Act as an advocate for the IT Organization both externally and internally.

**Preferred**
- Bachelor’s degree in Information Technology or a related field.

**WSP **is one of the world's leading professional services firms. Our purpose is to future proof our cities and environments.

We have over 65,000 team members across the globe. In Canada, our 12,000+ people are involved in everything from environmental remediation to urban planning, from engineering iconic buildings to designing sustainable transportation networks, from finding new ways to extract essential resources to developing renewable power sources for the future.

At **WSP**:

- We value our people and our reputation
- We are locally dedicated with international scale
- We are future focused and challenge the status quo
- We foster collaboration in everything we do
- We have an empowering culture and hold ourselves accountable

Please Note:
Health and Safety is a core paramount value of WSP. Given the importance of keeping one another safe it is expected that you comply with our Health, Safety & Environment (HSE) policy at all times as well as client HSE policies when working at client locations.

WSP does not accept unsolicited resumes from agencies. For more information please READ THE FULL POLICY.

  • O&m Services Director

    5 months ago

    Montréal, Canada ENERCON Full time

    **O&M Services Director**: - Location: Montreal, Quebec, CA, H3B 5M2- Onsite/Hybrid/Remote: Hybrid (< 50% remote)- ENERCON, a globally renowned company established in Germany over 35 years ago, positions itself as a leader in the wind turbine design and manufacturing industry. Our reputation is built on an unwavering commitment to excellence, the adoption...

  • Director of Social Services and Programs

    5 months ago

    Montréal, Canada Auberge Transition Full time

    **Job description** - **Auberge Transition**_ is a feminist organization whose primary mandate is to offer shelter, information, counselling and follow-up services to women who are currently experiencing or have experienced any form of intimate partner violence. Auberge Transition serves women with or without children, of all cultures and...

  • Area Facilities Manager

    5 months ago

    Montréal, Canada H&M Full time

    Company Description At H&M We believe that it’s when you mix and match different talents, experiences, and styles that the real magic happens. That’s why our teams are built with different personalities, talents and people from all kinds of backgrounds. If you are willing to learn, grow and help our customers and your colleagues, H&M will always be a...

  • Vulnerability and Patch Specialist M&a Ops

    5 months ago

    Montréal, Canada WSP Full time

    **TEAM OVERVIEW** The M&A Operations team operates within the Global Security Operations and is comprised of engineers from various disciplines including server, storage, backup, network, and security, distributed in various countries throughout the world. The team is responsible for assessing and remediating the IT infrastructure of newly acquired...

  • Service Transition Specialist

    5 months ago

    Montréal, Canada Canadian National Railway Full time

    At CN, we work together to move our company—and North America—forward. Be part of our Information & Technology (I&T) team, a critical piece of the engine that keeps us in motion. From enterprise architecture to operational technology, our teams use the agile methodology to automate and digitize our railroad ensuring our operations run optimally and...

  • Lead Business Partner HR, M&a

    6 months ago

    Montréal, Canada CIMA+ Full time

    Company Description **Welcome to a place where people are at the heart of everything we do.** Welcome to people with an inspiring vision and who seek stimulating challenges. At CIMA+, you’ll find a place where you’ll have many opportunities to learn and develop while working on engaging projects. We are a firm 100% owned by its employees and we value a...

  • Lead Business Partner HR, M&a

    5 months ago

    Montréal, Canada CIMA+ Full time

    Company Description **Welcome to a place where people are at the heart of everything we do.** Welcome to people with an inspiring vision and who seek stimulating challenges. At CIMA+, you’ll find a place where you’ll have many opportunities to learn and develop while working on engaging projects. We are a firm 100% owned by its employees and we value a...

  • Préposé Au Service à La Clientèle

    5 months ago

    Montréal, Canada M&M Food Market Full time

    **Les Aliments M&M - De vrais aliments pour la vraie vie** Nos conseillers en repas personnifient Les Aliments M&M. Leur rôle va au-delà de suggérer des idées de repas; ils interagissent avec les clients et créent des liens significatifs avec chaque personne qui visite le magasin. Ils ont la capacité et la volonté d’aider les clients et de faire...

  • Préposé Au Service à La Clientèle Lachine

    5 months ago

    Montréal, Canada M&M Food Market Full time

    **Les Aliments M&M - De vrais aliments pour la vraie vie** Nos conseillers en repas personnifient Les Aliments M&M. Leur rôle va au-delà de suggérer des idées de repas; ils interagissent avec les clients et créent des liens significatifs avec chaque personne qui visite le magasin. Ils ont la capacité et la volonté d’aider les clients et de faire...

  • Préposé Au Service à La Clientèle Saint-jerome

    6 months ago

    Montréal, Canada M&M Food Market Full time

    **Les Aliments M&M - De vrais aliments pour la vraie vie** Nos conseillers en repas personnifient Les Aliments M&M. Leur rôle va au-delà de suggérer des idées de repas; ils interagissent avec les clients et créent des liens significatifs avec chaque personne qui visite le magasin. Ils ont la capacité et la volonté d’aider les clients et de faire...

  • Chef·fe transition et projets marque privée

    3 weeks ago

    montréal, Canada Metro Full time

    Titre du poste: Chef·fe transition et projets marque privéeNuméro de la demande: 39372Catégorie d'emploi: AdministrationDivision : Ontario (01000124)Département : Marques privéesLieu de travail: METRO - PLACE CARILLON, MONTRÉAL (#M-CARI)Province: Canada : QuebecType d'emploi: PermanentVenez

  • Préposé Au Service à La Clientèle Saint-jerome

    5 months ago

    Montréal, Canada M&M Food Market Full time

    **Les Aliments M&M - De vrais aliments pour la vraie vie** Nos conseillers en repas personnifient Les Aliments M&M. Leur rôle va au-delà de suggérer des idées de repas; ils interagissent avec les clients et créent des liens significatifs avec chaque personne qui visite le magasin. Ils ont la capacité et la volonté d’aider les clients et de faire...

  • Project Manager, M&e

    5 months ago

    Montréal, Canada EllisDon Corporation Full time

    **_Une version française suivra_**: **Connect with us **LinkedIn**, **Instagram**, **Facebook**, **Twitter**: **Thinking about a change?**: **We recognize that the construction industry is changing at a rapid pace and we continually strive to be at the forefront. Our core** **values** empower people to deliver great careers to one another and develop...

  • Project Manager, M&e

    5 months ago

    Montréal, Canada EllisDon Full time

    Une version française suivra Connect with us LinkedIn, Instagram, Facebook, Twitter Thinking about a change? We recognize that the construction industry is changing at a rapid pace and we continually strive to be at the forefront. Our core values empower people to deliver great careers to one another and develop creative solutions for complex problems on...

  • Directeur (Trice) Des Services O&m

    5 months ago

    Montréal, Canada ENERCON Full time

    **Directeur (trice) des Services O&M**: - Lieu de travail: Montreal, Québec, CA, H3B 5M2- En présentiel/Hybride/En télétravail: Hybride (< 50% en télétravail)- ENERCON, une entreprise de renommée mondiale établie en Allemagne depuis plus de 35 ans, se positionne en tant que leader dans l'industrie de la conception et de la fabrication d'éoliennes....

  • Transit Analyst

    5 months ago

    Montréal, Canada Transit App Full time

    Are you a fan of public transit? If yes, this job is made for you. Transit data is the lifeblood of Transit: everything else depends on it. When our data team does do a good job, life is serene like a Tuscany sunset. Users just open the app, and everything miraculously works! Little do they know how many disparate datasets we have to wrangle, how many...

  • Directeur (Trice) Des Services O&m / Director of

    6 months ago

    Montréal, Canada ENERCON Full time

    _ENERCON, une entreprise de renommée mondiale établie en Allemagne depuis plus de 40 ans, se positionne en tant que leader dans l'industrie de la conception et de la fabrication d'éoliennes. Notre réputation repose sur notre engagement indéfectible envers l'excellence, l'adoption de technologies de générateur à entraînement direct de pointe, le...

  • Réceptionniste/secrétaire

    6 months ago

    Montréal, Canada M&M Carnot Full time

    M&M Carnot se démarque par l’utilisation de méthodes respectueuses de l’environnement en utilisant des réfrigérants naturels. Aujourd’hui leader en Amérique du Nord dans les systèmes de réfrigération au CO2 pour supermarchés, entrepôts réfrigérés, arénas et salles de serveur M&M Carnot vient d'ouvrier un poste de réceptionniste à temps...

  • Spécialiste Transition Des Services

    5 months ago

    Montréal, Canada Canadian National Railway Full time

    Au CN, nous travaillons ensemble pour faire avancer notre entreprise et l’Amérique du Nord. Intégrez notre équipe Services informatiques et de la technologie (I et T), un élément essentiel du moteur qui nous maintient en mouvement. De l’architecture d’entreprise aux technologies opérationnelles, nos équipes font appel à la méthodologie Agile...

  • Directrice de Services Et Programmes Sociaux

    5 months ago

    Montréal, Canada Auberge Transition Full time

    '**Directeur des services et programmes sociaux** **RÉSUMÉ DU POSTE** Le directeur des services et programmes sociaux est responsable du développement, de la gestion, de la coordination, de la mise en œuvre et de l’évaluation des services sociaux d’Auberge Transition, ainsi que de la qualité des services fournis. Sous la responsabilité du...