Vulnerability and Patch Specialist M&a Ops

5 months ago

Montréal, Canada WSP Full time

**TEAM OVERVIEW**

The M&A Operations team operates within the Global Security Operations and is comprised of engineers from various disciplines including server, storage, backup, network, and security, distributed in various countries throughout the world. The team is responsible for assessing and remediating the IT infrastructure of newly acquired organizations and providing operational support of the infrastructure whilst in a transition and integration periods to steady-state operational support.

***

**MAIN RESPONSIBILITIES**
- Assess and report on the current vulnerability and patching management status and policies of the M&As
- Document the infrastructure and transfer knowledge to other WSP IT teams.
- Deploy M&A Ops vulnerability scanning tools, setup reporting, prepare list of vulnerability priorities based on known threat information and risks.
- Assist M&As in developing policies, action plans and metrics to improve their patching process to ensure proper implementation without any outages.
- Provide technical guidance and hands-on support to M&As, engage in the problem/change management process.
- Analyse, anticipate, identify, and respond on vulnerability and patching issues.
- Assist M&As with creating, testing, and managing patch deployment packages.
- Assist M&A Operations team in developing policies and procedures to streamline the team operation.
- Help deploy M&A Operations tool set on server infrastructure.
- Collaborating with other team members to ensure that all new technologies are compatible with existing WSP standards. Coordinate and monitor the deliverables of the 3rd party suppliers.

**ACADEMIC AND EXPERIENCE REQUIREMENTS**
- Bachelor’s degree in information technology, Computer Science, or related field.
- 5-8 years of relevant experience in engineering and operational support.
- Excellent knowledge of vulnerability scanning and remediation best practices.
- Good understanding of standards and best practices for patch management.
- Good working experience with Tenable (deployment, scanning and reporting).
- Experience with SCCM, WSUS, Intune and Autopilot.
- Strong experience with Windows 10 and above.
- Strong experience with Windows Server 2012 and above.
- Strong experience with M365 (O365).
- Working experience with SentinelOne or similar solution.
- Good overall knowledge of Microsoft's product line-up, including high level capabilities and competitor products.
- Good overall understanding of networking, server management, backup/storage, identity management
- Ability to conduct research into systems issues and products as required.
- Experience of Microsoft collaboration and documentation tools (Teams, PowerPoint, Visio, SharePoint, Power platform).
- Understanding of Active Directory and Group Policy.
- Understanding of cyber security and information security best practices.
- Experience using ITSM systems (ServiceNow, Jira, Zendesk,).
- Experience with Linux based systems is a plus. PowerShell scripting language

**SKILLS/ COMPETENCIES/ OTHER REQUIREMENTS**
- Excellent (native level) written and spoken English.
- Additional languages are considered a plus.
- Experience working for a large global organisation with a multi-vendor environment or experience supporting multiple organisations at the same time.
- Good experience of working in a customer focused end-user support function covering software/OS deployment and patching and/or vulnerability remediation.
- Excellent analytical, diagnostic, and problem-solving skills, with the ability of tailoring solutions to identified problems, even with limited inputs.
- Ability to work independently with low-level supervision and in a global team distributed geographically.
- Strong organization skills (set priorities, meets deadlines, handle multiple simultaneous projects).
- Excellent documentation and reporting skills.
- Demonstrated experience in understanding, designing, delivering, and demonstrating compliance with information security requirements.
- Knowledge and experience in performing information security practices in the management and delivery of infrastructure and operations.
- Ability to communicate problems in terms that are understandable to end users at all levels.
- Ability to follow and promote WSP policies, values, and standards.
- Willingness to work in different time zones, and on occasion after hour or during the weekend.
- Foundational knowledge of ITIL Service management practices

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