IT Project Manager 9-8-8 Suicide Crisis Helpline

2 months ago

Toronto, Canada Centre for Addiction and Mental Health Full time

The CAMH Enterprise Project Management Office (EPMO) is currently seeking an IT Project Manager for a full-time contract (12 months) position; the initial engagement will be for one year, with the possibility of renewal. The Project Manager (PM) will report directly to the Sr. Portfolio Manager, Clinical Projects, and via a dotted line to 9-8-8 Suicide Crisis Helpline project sponsors for project deliverables. The Project Manager will primarily work on IT-related tasks for the 9-8-8 Suicide Crisis Helpline, and other projects as assigned.

The Project Manager will be responsible for supporting the continued growth and technical evolution of the 988 Suicide Crisis Helpline. In this role, you will collaborate with cross-functional teams to drive the implementation of critical technology enhancements and ensure smooth operations across multiple projects. You’ll play a vital role in improving service delivery, integrating cutting-edge systems, and optimizing processes for one of the nation’s most important mental health resources.

The incumbent will be responsible for hands-on leadership as well as execution of work in order to achieve goals and objectives relating to the assigned project(s). This may involve direct and/or indirect supervision of staff delivering on project tasks (task assignment, coaching, mentoring, performance management) and budget management to ensure projects are within scope, on budget and on schedule.

The Project Manager will be responsible for working with multiple clinical, administrative, and executive stakeholders both internal and external to CAMH. The Project Manager will develop work plans, accountabilities, timelines, requirements, communication plans, change management plans, training plans, etc. for the assigned project(s) with key stakeholders and ensure these deliverables are developed and executed in a manner which supports agreed upon timelines and objectives. The Project Manager will be responsible for monitoring and reporting on all aspects of the project(s) in accordance with EPMO processes. This position may also include project administrative tasks.

You will support a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable and regulatory requirements.

**Key Accountabilities**
- Hands on work across: initiation, planning, execution, monitoring and close of all of project related activities
- Managing stakeholders to ensure that there is agreement to scope, approach, deliverables and budget to achieve overall success of the project
- Management of assigned project resources - setting of context, task assignment, setting performance targets and managing performance
- Utilizing the CAMH project management methodology to drive project standards, identifying risk and issues, adhering to a formal change process and executing activities that achieve the deliverables as stated in the project charters and scope statements
- Providing leadership to and facilitate meaningful engagement of all stakeholders, including early identification and management of conflicting priorities
- Building effective and collaborative relationships with various project teams, portfolios, and leadership teams within and external to CAMH;
- Resource management for assigned project management resources;
- Budget development and tracking for project and operational work

**Primary Duties and Responsibilities**:

- NOTE: The Project Manager will be the key point person for the project and be responsible for hands on development of project deliverables._
- Working closely with the leadership team to develop the project approach/strategy and plans;
- Working closely with the Information Management Group (IMG) IT team and 9-8-8 technical vendors to understand the environment and various technologies;
- Working closely with Service Delivery team to ensure requirements are understood and needs are met;
- Identifying project objectives, milestones, and deliverables and working with the relevant project teams to successfully achieve them;
- Establishing priorities, coordinating and supporting project teams members in their roles;
- Identifying risks and mitigation strategies;
- Identifying project issues and working with the team to resolve the issues;
- Project reporting both internally and to external project funders;
- Facilitating inter-professional working group sessions and/or steering committees;
- Reviewing processes to ensure that internal controls are appropriate;
- Developing and delivering project presentations for various stakeholders both internal and external, including executive audiences;
- Conducting benefits realization/evaluation activities;
- Synthesizing literature and writing reports including business cases and briefing notes;
- Developing and implementing the communication plan with input from key stakeholders;
- Co-ordination and collaboration with other CAMH project teams as necessary;
- Directly and/or indirectly supervising project tea

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