Front Desk Clerk

7 months ago

London, Canada The Salvation Army, Centre of Hope Full time

Job Title: Front Desk Clerk

Department: Residential Services

Compensation: Start: $16.60 /hr, Year 1: $18.22/hr

Unionized: Yes

Ministry Unit: London, Centre of Hope

Address: 281 Wellington Street

**Attention**:Hala Nayel - Senior Human Relations Advisor

**Mailing Address**:281 Wellington St, London, ON N6B 2L4

**Attention**:Hala Nayel - Senior Human Relations Advisor

**Fax**:519-661-0245

**Please, no phone calls.**

**TERMS AND CONDITIONS**

Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a ½ hour paid meal break. The operational hours of this facility are 24/7.

Shifts: No guaranteed hours

**Interested applicants must respond in writing with a cover letter and resume.**

Mission, Vision and Values:
The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

**Mission Statement**

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

**Vision Statement**

We are an innovative partner, mobilized to share hope wherever there is hardship, building communities that are just and know the love of Jesus.

**Core Values**:
**Hope**: We give hope through the power of the gospel of Jesus Christ.
**Service**: We reach out to support others without discrimination.
**Dignity**: We respect and value each other, recognizing everyone’s worth.
**Stewardship**: We responsibly manage the resources entrusted to us.

**Position Purpose summary**:
**Accountabilities**:
**1. Service Responsibilities**:

- To complete all duties in accordance with the Standards and Policies & Procedures of The Salvation Army London Centre of Hope
- Participate in regular staff meetings to review operational effectiveness, changes in policies and procedures, and in-service training
- As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Residential Services Manager.
- Greet all visitors to the London Centre of Hope in a welcoming and respectful manner, and ensuring any visitors with appointments are guided to the appropriate location;
- Answering or referring inquiries, made in person or by telephone, in a professional manner, directing telephone calls and/or taking and distributing telephone messages as required
- Accept, record and distribute mail and deliveries (including fax)
- Provide referrals or general information to community members
- Register new residents and notify hostel staff that person has been registered
- Distributing and monitoring use of access cards
- Maintain accurate records of client stays
- Refer clients to the appropriate persons for counseling, administration, pastoral care, medical assessment and social services assistance
- Ensure all reporting/recording is documented as required
- Accept, receipt and deposit in the safe, any monies received at Front Desk
- Work cooperatively with staff from the various Centre of Hope departments to provide exemplary client service delivery
- Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
- Maintain information in confidence as required.
- Participate as an active and responsible team member in all work groups through which position responsibilities are achieved.
- To treat the property of The Salvation Army with due care and caution.
- Represent the organization in a professional and engaging manner and assist personnel whom the position supports in developing those skills as required.
- Participate in supervision and performance appraisal process.
- Participate in ongoing professional development and training.

**2. Health** **and Safety**
- Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
- Work closely with security, identifying any safety and security needs
- Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
- Work closely with security, identifying any safety and security needs
- Responsible to work in compliance with the Ontario Health & Safety Acts and Regulations
- Responsible to use personal protective equipment and clothing as directed by the employer
- Responsible to report workplace hazards and dangers
- Responsible to work in a manner as required by the employer and use the prescribed safety equipment
- Responsible to report workplace injuries or illness

**3. Client Services**
- Hand out bag lunches
- Responsible to accept medications from residents at registration and as delivered from pharmacies, placing all medications the medication storage bin; returning medications to residents as directed by medication room personnel.

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