Front Desk Clerk

3 months ago

London, Canada Western University Full time

**About Western**:
Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

**About Us**:
For more than 7,350 Western students, Housing and Ancillary Services is committed to providing a first-class residence experience and high-quality townhouse and apartment accommodation for upper-year students, graduate students, families, and guests while supporting the academic mission of the University and ensuring profitability and cost effectiveness. We strive to provide thriving communities which engage our diverse student population. In the summer, Western converts residence spaces to host summer students, conference groups and community members for educational purposes, tournaments and meetings.

**Responsibilities**:
**Responsibilities**

This role is for the summer months only (May - early September).
Requires in-person training May 2-3.

The Front Desk Clerk will provide front line support and assistance to students, parents, and conference guests of Western Housing at one or more of Western's residences. The incumbent will be responsible for duties including answering a large number of inquiries, checking guests in/out and room key replacement. The incumbent will maintain a friendly and professional demeanor to ensure the best customer experience for all guests. The Front Desk Clerk will act as an ambassador for Western and will liaise with other departments.

**Education**:

- Secondary School Diploma

**Experience**:

- Minimum 2 years customer services experience
- Previous experience as a Residence Clerk is preferred

**Knowledge, Skills & Abilities**:

- Strong interpersonal/communication skills in order to deal with students, guests, parents, etc.
- Good judgement and the ability to work in an environment where there are constant interruptions, and the potential for problems.
- As the Front Desk Clerk works in a location that is staffed 24/7, the ability to consistently work the assigned shifts is paramount. This includes the ability to share weekends and night shifts.
- Experience using Windows and Microsoft Office (Word, Excel, Outlook).

**Why Western?**:
Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

**Western Values Diversity**:
**Please Note**:
We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

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