Service Coordinator

4 weeks ago

Edmonton, Canada Homeward Trust Edmonton Full time

**About Homeward Trust Edmonton**

Homeward Trust Edmonton (HTE) is a not-for-profit organization charged with ending homelessness in Edmonton. Our efforts are guided by community needs and priorities as outlined in A Place to Call Home: Edmonton’s Plan to Prevent and End Homelessness. Homeward Trust has a dynamic work environment, filled with high-energy, dedicated, and passionate people.

Homeward Trust coordinates and provides resources for local efforts that address homelessness and its devastating impacts on individuals, families, and communities. We work with agencies, neighborhoods, mainstream systems, community members, and all orders of government in pursuit of this singular objective, grounded in the belief that we can and will end homelessness in Edmonton. Homeward Trust is proud that our community is recognized both nationally and internationally as a leader in this work.

Homeward Trust embraces the Housing First philosophy. This philosophy follows the principles of finding housing accommodations first and then establishing the supports required by the client to remain in a home. Homeward Trust Edmonton’s programs involve both housing (capital project funding, property management and sourcing access to new or existing units for client use) and supportive services to individuals in or seeking access to housing programs.

**Position Summary**

We are seeking a talented and organized Service Coordinator to join our team As a Service Coordinator, you will play a critical role in ensuring the successful maintenance of our buildings and properties. In this role, you will be responsible for coordinating and scheduling maintenance work orders to our maintenance teams and contractors, while monitoring activities to ensure quality, cost-effectiveness, and efficiency.

**Duties & Responsibilities**

As a valued member of our team, you will work closely with our Maintenance Supervisor to keep appropriate records, provide regular reports, and support future planning and decision making. You will also be responsible for responding to tenant inquiries and coordinating maintenance activities with our on-site support team, contractors, and maintenance technicians.

We are looking for someone who is highly organized, detail-oriented, and possesses strong interpersonal skills. You should have a working knowledge of residential property and tenant management, and be proficient with software programs such as Yardi, Microsoft Office, and contact management and database programs. Experience in rental housing, residential construction, or related industries is preferred, and previous work in housing or non-profits is an asset.

Some of the daily duties include:

- Process all requests for maintenance, schedule and assign work orders to Maintenance Technicians and contractors
- Coordinate and support overall maintenance activities with tenants, contractors, onsite support team and Maintenance Team (i.e. complete notices to enter, etc.).
- In coordination with Property Managers and Maintenance Team set schedules for preventive maintenance, generate work orders for requested maintenance and arrange contractor wor
- Record, track and coordinate the completion of work orders using Property Maintenance Software.
- Maintain a database of equipment and depreciation schedules for all assets
- Maintain a list of preferred contractors and the required insurance & WCB compliance.
- Provide initial cost estimates and finalize totals to the Property Financials Coordinator to finalize Statements of Accounts.
- In collaboration with the Property Management team, establish a process and guidelines for maintenance requests, specifically for Permanent Supportive Housing (PSH) properties. This includes establishing a structured process for submitting a maintenance request using Property Management Software or other appropriate software as approved by Senior Executives.

**Qualifications**

To succeed in this role, you will have a strong working knowledge of residential property and tenant management, and will be proficient with a variety of software programs, including Yardi, Microsoft Office, contact management, and database programs. You will also have experience working in rental housing, residential construction, or related industries, with a minimum of 2+ years of experience preferred.

If you are a self-starter with excellent communication skills and a passion for making a positive impact in your community, we would love to hear from you.

**_

**_
This competition will close on Tuesday, May 2, 2023. We thank all applicants for their interest; however, only those selected for an interview will be contacted._

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