Coordinator, Service Writer

4 weeks ago

Edmonton, Canada EPCOR Full time

Highlights of the job
- We are hiring a full time, permanent **Coordinator, Service Writer** position working out of Edmonton, AB.

The Coordinator, Service Writer is the first point of contact for customer maintenance concerns and is accountable for ensuring vehicle preventative maintenance and repair activities in the internal Fleet Shop are appropriately coordinated and meet customer expectations. The Coordinator is responsible for the administration and reporting for the fleet systems (including but not limited to Telematics, Garage Management System (GMS), and the Fleet Management System), and support for National Safety Code (NSC) compliance. In addition, the Service Writer supports the administrative activities of Fleet Services and manages a wide variety of administrative functions for the Fleet managers.

What you’d be responsible for
- Providing input to the Manager, Fleet and Specialist, Fleet plans and directions, especially with respect to administrative and systems requirements for the team, and ensuring on-going appropriate relationships with other positions.
- Coordinating vehicle and equipment maintenance and repairs that are in the Fleet Maintenace shop to minimize unit downtime, to ensure maximum unit availability to enable the operations groups to meet their customers’ needs and expectations.
- Liaising with all stakeholders in order to ensure all inspections and repairs meet expectations**_ _**and informing critical parties if any issues arise; escalating when appropriate to the Fleet Specialist or Manager.
- Coordinating, scheduling, and managing running repairs, preventative and corrective maintenance services done by the Fleet Maintenance shop as required**_ _**_._**:

- Coordinating vehicle parts, office supplies, and other supplies on behalf of the Fleet Maintenance Services shop.
- Ensuring all reported defects from various sources are converted to work requests in the GMS or are repaired via third party vendors through the FMC system
- Completing quality checks on all completed work orders.
- Working as coverage to the Coordinator, Fleet Maintenance to communicate with the Fleet Management Company and other third parties to coordinate recovery, boosting, tire repair, mobile equipment repair and re-fueling services as well as dispatching Fleet Safety to accident sites as required.
- Developing, implementing, and continuously improving Fleet Services’ shop processes, procedures, templates, standards and best practices that align with department and corporate policies. Constructively communicate processes and requirements to key stakeholders.
- Providing monthly planned maintenance inspection scheduling reports to relevant stakeholders and making adjustments as required to meet operational needs.
- Reviewing and analyzing parts reporting and ensuring accuracy of completed received work in work management system.
- Coordinating all business unit-level activities to support the Fleet managers in maintaining NSC Compliance, including but not limited to:

- Track and monitor repair of reported defects.
- Manage unit files to ensure compliance with requirements, from vehicle specifications, warranty terms, and maintenance and repair records.
- Other Compliance reporting as required.

What’s required to be successful
- Grade 12 diploma, or equivalent secondary education is required.
- Diploma or certificate in Business, Engineering, or Fleet Management would be considered an asset.
- Must have 5 years of directly related Commercial HD Fleet administration experience as a service writer in a Heavy Duty Fleet Maintenance Shop.
- Experience with Fleet Maintenance software systems used by a Fleet Maintenance facility is required; experience working with a Telematics system is an asset.
- Technical knowledge to assist in accurate information gathering to help technicians diagnose and repair complaints from customers’ non-technical descriptions.
- Demonstrated proficiency with MS Office (PowerPoint, Word), advanced Excel experience, SharePoint administration, MS Project and Visio Experience.
- Experience with coordination of heavy duty fleet and equipment maintenance and repairs is required, including completing QA/QC on work orders for accuracy and completeness.
- Knowledge and understanding of the National Safety Code as well as Fleet management best practices is preferred.
- Strong understanding of Fleet governance requirements (Federal and Provincial), Fleet policies, processes and procedures.
- Demonstrated knowledge in the following:

- Construction vehicles, trailers and equipment maintenance and repairs
- Management of vehicle databases
- Rental vehicle procedures
- Alberta Vehicle Registry programs and services
- Extensive administrative experience in document, information and records management.
- Demonstrated effectiveness at making verbal presentations.
- Strong verbal and written communication skills, with the ability to collaborate with cross-functional teams and build r

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