Associate, Customer Service

3 weeks ago

Mississauga, Canada City of Mississauga Full time

Req ID: 24133

Vacancy Type: Temporary

Contract Duration: 1 year

Number of Positions: 1

Closing Date: 11/20/2023

**Job Summary**:
This position will be required to work in a hybrid work arrangement (work from home and some work in the office). Our offices are located at Mississauga City Hall, 300 City Centre Drive, Mississauga.

**Duties and Responsibilities**:

- Process and maintain information changes to property tax accounts provided by Teranet, the Municipal Property Assessment Corporation, Financial institutions and property owners while ensuring the integrity of the tax system and City by-laws.
- Process tax certificates, local improvement letters, Statement of taxes, duplicate bills and Tax Receipt requests received and ensure appropriate fees are received and deposited.
- Process various transactions received at Cashiers through regular mail and inter-office mail, including cheque payments and credit card payments.
- Balance transactions for daily deposit and prepare cash summary sheets.
- Will be required to rotate between office duties, Cashiers and working remotely. Shift hours rotate start time of 8:00am and an end time of 4:30pm.
- Perform other duties as assigned.

**Skills and Qualifications**:

- Post-secondary education with a focus on accounting, business or public administration.
- Minimum 1-2 years' experience in municipal tax or an equivalent of education and experience.
- Successful completion of, or enrolment in, the Municipal Tax Administration Program is an asset.
- Aptitude for figures and the ability to carry out tax calculations; excellent data entry and organizational skills are required.
- Cashiering experience is an asset.
- Ability to decipher and analyze requests, investigate property tax accounts and solve complex problems using analytical thought process.
- Flexibility for shifts and understanding of the the urgency of certain duties is also required to ensure daily tasks are completed.
- Demonstrated ability to deal effectively with the public on an ongoing basis and work well under pressure.
- Excellent communication and customer service skills.
- Knowledge and experience with TXM Tax Manager and INFOR software programs are an asset,

Hourly Rate/Salary: $ 27.90 - $ 37.20
Hours of Work: 35
Work Location: Civic Centre
Organization Unit: CMO/Customer Service-Revenue
Department/Division/Section: CMO/City Manager's Office, CMO/Finance Division, Revenue and Taxation
Non-Union/Union: Non Union

All personal information is collected under the authority of the Municipal Act.

We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

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