Customer Support Associate

3 weeks ago

Mississauga, Canada Trillium Health Partners Full time

**Job Description**:
**Position**:Customer Support Associate

**Department**:Customer Support Call Centre - Patient Support Services

**Posting ID**:2023-35583

**Role Level**:Admin Clerical
** (**AC02 $21.63-$27.05)

**Status**:Permanent Part-Time

**Site**:Credit Valley Hospital

**Hours of Work/Shifts**:Monday - Friday (days, evenings, nights) including weekends

**Posted**:November 24, 2023

**Internal Deadline**:December 1, 2023
- **The location of any vacancy/position may be changed or reassigned as per operational needs.**

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission**:A New Kind of Health Care for a Healthier Community**

Our Values**:Compassion, Excellence, Courage**

Our Goals**:Quality, Access, Sustainability**

Our Enablers**:People, Education, Innovation, Research**

**Key Qualifications**:

- Grade 12 Education or equivalent
- Previous related experience in a hospital environment is a definite asset
- Effective communication and interpersonal skills to respond to customers
- Pleasant and courteous telephone manner is essential
- Ability to manage workload in a fast-paced multi-task environment
- Demonstrated ability to work independently
- Strong organizational skills are essential
- Positive work performance and attendance record essential
- Strong communication in English is essential
- Computer skills definite asset

**Position Summary**:

- Responsible for the effective and efficient support of all internal customers requesting service through the Customer Support Call Centre
- Receive and process internal customer Portering/Environmental/Hospitality/Maintenance requests ( phone, work requests and tasks requests submitted through the web portal and transport software)
- Answer Customer Support phone calls: record all details and create task/work order
- Liaise with Corporate Services and Facilities staff as required
- Create, update and print rosters and set ups
- Provide front-line service to all customers and staff, follows up on task completion
- Assign wireless devices to staff
- Any other tasks as assigned- Where these factors are relatively equal seniority shall govern providing the successful applicant._- In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation._
- All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act._
- Trillium Health Partners is identified under the French Language Services Act._

**_

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