Customer Service Associate

2 months ago

Mississauga, Canada Exela Technologies Full time

**Key responsibilities include**:
**- Backfill for front receptionist
- greet visitors, answer phones, and hospitality duties**

**- Identify objective data and enter (“key what you see”) at a high level of productivity and accuracy.**

**- Perform data entry task from a paper and/or document image**

**- Utilize system functions to perform data look-up and validation**

**- Maintain high degree of quality control and validation of the completed work**

**- Identify, classify, and sort documents electronically**

**- Update computer records on multiple local databases**

**- Locate, retrieve, maintain, organize and assist users**

**- Retrieve and/or archive documents**

**- Ensure operating and quality standards are met based on service objectives**

**- Maintain accuracy of required reports and logs**

**- Ensure the highest level of customer care**

**- Ensure adherence to business guidelines, safety, and security procedures**

**- Support financial results by minimizing site waste and rework**

**- Create excel spreadsheets, mail merge projects and word documents**

**- Ability to multi-task and manage multiple priorities and deadlines is critical**

**- Perform A/P functions**

**- Assist with general facility computer task and support**

**- Process system access requests for client**

**- Dependable, Self-motivated and accountable**

**- Must be a team player with a solution minded attitude**

**- Take direction from supervisor or site manager**

**- Participate in cross-training and perform other duties as assigned (answer phones, outgoing shipments, etc)**

**- Perform other tasks as assigned - Adhering to all safety procedures**

**Position Requirements**:
**- **High school diploma or equivalent (GED) required - Minimum of 1 year A/P related experience preferred - Ability to communicate both verbally and written with customers and company personnel required - General knowledge of Access and Lotus notes databases - Must become fully familiar with a variety of on-site equipment and be capable and willing to perform first level troubleshooting - Strong organizational and administrative skills preferred - Proficient with PC and windows - Proficient in MS Office - Ability to walk, sit, stand or sit for long periods (possibly entire shift) - Ability to adhere to employee attendance policy Preferred
- **Qualifications**:

- One year administrative/Accounts Payable or related work experience

preferred
- Proven organizational and multi-tasking skills

**Job Types**: Full-time, Fixed term contract

Pay: From $18.00 per hour

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

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