Business Engagement Partner

7 months ago

Lethbridge, Canada BBB (Better Business Bureau) Full time

**WHY BETTER BUSINESS BUREAU?**

Working at BBB gives you the opportunity to work for a leader in advancing marketplace trust.

OKAY Before you read all the boring things we must write in a "Job Posting", please know, the most important quality we are looking for is Attitude.

We have a rule here, it's we want you to "Win Your Day"

We provide an environment where everyone can win their day, this includes the tools, resources, and training. We then ask you to be part of that commitment by being bold enough to raise your hand and lean in if you're not winning your day. It's simple but is important to us because it shows us that you are a self-starter, a collaborator, a team-builder, and that you are resourceful & vulnerable.

If you want to read more about the technical aspects, read on, and if you this sounds like a fit, consider applying.

**JOB PURPOSE**

The Business Engagement Partner plays an integral role in the experience and engagement of our Accredited Businesses. As the main connector with our Accredited Businesses, the Engagement Partner will be working with assigned accredited businesses in Southern Alberta to foster engagement with their relationship with the BBB.

This role helps to maximize usage of BBB programs and services, communicates any matters relating to BBB standards, and to support the business. Our Engagement Partners work collectively as a team to grow engagement in the Accredited Business Community.

**RESPONSIBILITIES**
- Works assigned business accounts through their full life cycle with BBB.
- Owns interactions and relationships with assigned accounts including updating client data entries, following up to confirm that events or program delivery has occurred, and troubleshooting any concerns raised by that business.
- Promotes and coaches’ businesses in the proper use of BBB trademarks, escalates non-compliance to Manager, Marketplace Services.
- Acts as a host/ ambassador for business engagement activities, events, and networking.
- Promotes, administers, and monitors usage of BBB programs.
- Strengthen the brand in the community by representing BBB at industry or community events, tradeshows, meetings, as required.
- Develop selling relationships with Accredited Businesses, understanding business size, needs, industry, and how various products can support their needs.
- Sell various advertisements, enhancements, listing, and sponsorships to Accredited Businesses.
- Keep detailed records of customers interactions and communications using BBB’s CRM.

**Knowledge/Skills and Abilities Required**
- Friendly and professional phone mannerism.
- Positive can-do attitude and service mindset.
- Solutions focused; ability to be resourceful in order to come up with quick and effective solutions or decisions.
- Ability to support and engage with business community.
- Ability to demonstrate accurate data entry.
- Ability to follow procedures, research online and investigate at a basic level.
- Strong organizational skills with the ability to prioritize and find or research information.
- Ability to learn and embrace new technologies.

**WORKING CONDITIONS**
- **Remote working conditions.**

Schedule:

- 8-hour shift
- Monday to Friday

**Salary**: $40,000.00-$46,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay
- Commission pay

Ability to commute/relocate:

- Lethbridge, AB: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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