Dispatcher / Service Coordinator
3 months ago
CT Control Temp is a Burnaby based mechanical company thatspecializes in commercial refrigeration, HVAC, plumbing and electrical.
As a Dispatcher / Service Coordinator, you will play a vital role supporting dispatch lead and technicians by ensuring the smooth flow of operations within the service department.
**Essential Functions**
- Create and schedule service requests and planned maintenances.
- Dispatch technicians and manage their schedules.
- Verify work order completion and review with technicians as needed.
- Review & address aging calls.
- Regularly go through websites to make sure calls are not sitting in the Pending /Acceptance Queue.
- Follow up on all scheduled activity for changes in technician routes and update accordingly.
You may be assigned additional and / or different duties to meet the Company’s business requirements.
**Job Requirements**
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily._ _Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- Highly organized, with an ability to manage multiple tasks, set priorities, and meet deadlines.
- Proficiency in office software and tools.
- Self-motivated and works well with others.
- Ability to handle high-pressure situations and prioritize tasks effectively.
- Effective communication skills working with customers and colleagues at all levels of the business.
- Capable of working with cross functional teams to meet deadlines and goals.
- Flexibility and desire to take on additional responsibilities.
- Willing to learn and grow with the company.
- High school diploma or general education degree.
- HVAC/R industry knowledge or experience preferred.
**Physical Demands and Working Environment**
Work is performed in a standard office environment. Approximately 90% of duties performed are in a seated position. The employee must reach with hands and arms and talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
**Working Conditions**
Extended work hours may be necessary during periods of addressing challenges or resolving issues.
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