Customer Service Representative

3 weeks ago


Concord, Canada TruForm Building Products, div. of Richelieu Hardware Canada Full time

Duties:

- Receive & enter orders from Customers; co-ordinate order entry based on product availability
- Verify inventory status, ship/delivery dates, monitor back-ordered products; communicate with Customers and provide updates as needed
- Confirm ‘ship-to’ site address, extra details regarding transportation, method of delivery, etc.
- Arrange and take payment from customers
- Monitor and act on order/delivery issues for resolution or escalate for further action as per company policy
- Prioritize and co-ordinate shipments to customers, where our truck is involved
- Assist customers, when needed, when they come to pick-up their order
- Prepare documentation to complete a customer order so it can be shipped out
- Prepare and arrange courier/carrier pick-ups, as required
- Receive products into the ERP system
- Daily administrative duties including filing and answering the phone
- Other duties as assigned with escalating product and procedural knowledge

Qualifications:

- Reliable, self-motivated, and willing to learn
- Good communication skills
- Excellent interpersonal skills (both internally and externally)
- Ability to prioritize and complete work independently
- Work well under pressure and in a fast-paced environment
- Attention to detail and accuracy
- Flexible and adaptable to a dynamic environment
- Computer literate. Ability to use Microsoft Office products and general familiarity with ERP software.
- Able to lift 30 pounds

**Salary**: $55,000.00-$65,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee stock purchase plan
- Extended health care
- Life insurance
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Concord, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 5 years (required)

Work Location: In person



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