Inside Sales Representative

4 weeks ago

Coquitlam, Canada SureWerx. Full time

**Inside Sales Representative**

SureWerx is a national supplier of tool, equipment and safety product lines for the Canadian and US markets. Our range of products includes abrasives, air tools, hand tools, material handling, lifting equipment and safety apparel and products. SureWerx is headquartered in Vancouver, Canada with six branch offices located in the major cities across Canada and SureWerx USA is headquartered is in Elgin, Illinois.

We are currently accepting resumes for an Inside Sales Representative for our Coquitlam, BC Branch. This position reports to the National ISR Manager and will be responsible for overall customer service goals through the Inside Sales efforts, telemarketing, order processing, outcall program and administrative branch support functions.

**This position is a hybrid role requiring attendance at the office two days a week**.

**Responsibilities**:

- Provide excellent customer service and treat this responsibility as your number one priority.
- Work as a team with the Territory Account Manager, provide constant communication, sales numbers, orders, questions.
- Processing all sales orders which includes confirming price and availability at time of order, credits, warranty claims, etc, in accordance with company guidelines.
- Working with the product managers on special pricing for significant product purchases etc.
- Directing special quotes to the proper territory.
- Direct customers to website, if possible, in trying to assist them in finding the part or product which is required.
- Accumulating and processing back order information, back orders and un
- invoiced sales order line items as required.
- Performed administrative and office duties such as filing, updating customer information, and contributing to general office functioning.
- Research product information, product catalogues, etc.
- Possible promotions (build a promotion for a distributor).
- Becoming a business consultant to our distributors.

**Qualifications**:

- Ability to handle a high volume fast-paced environment.
- Strong ability to multi-task.
- Experience working effectively in a high-pressure environment.
- Great sense of humor.
- Positive attitude.
- Excellent communication skills (written and verbal).
- Innate ability to deal with any personality.
- Friendly telephone manner.
- Creative problem solving.
- Quick on your feet and a logical approach to problem solving.
- Ability to work well in a team.
- Outstanding organizational skills.
- Excellent computer skills.
- Previous experience in the wholesale distribution market is an asset but not essential.

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