Counter / Inside Sales Representative

5 days ago

Port Coquitlam, Canada Guillevin International Full time

Counter / Inside Sales Representative

Status:
Regular, Full time

**Location**:
Port Coquitlam, British Columbia
Job Description

Reporting to the Business Centre Manager, the Counter / Inside Sales Representative sells products, processes customer orders, provides pricing and/or technical information, and finds solutions to customer problems in a timely manner.

**MAIN RESPONSIBILITIES**:

- Assists customers taking their orders and filling them in a timely fashion.
- Process customer orders at the counter, which includes picking the order from the warehouse, carrying merchandise to the customer's vehicle when necessary;
- Answers calls promptly, and professionally, listens attentively to the customers, understands and fulfils their needs;
- Responds to the customer's inquiries in a timely manner;
- On some occasions, negotiates special prices and conditions with customers and/or vendors as per criteria established by his Manager;
- Takes necessary action to resolve customer service issues in a timely manner and follows-up and verifies commitments are met afterwards;
- Proactively suggests associated and/or alternate products as needed;
- Promotes focus product items to generate incremental sales;
- Quickly informs the appropriate person (Business Centre Manager, Outside Sales Representative) of customer feedback with regards to price, products, service, etc.;
- Maintains their technical knowledge up-to-date on various product lines and broaden system knowledge.
- Completing daily Inventory Cycle Counts.

**REQUIREMENTS**:

- One (1) to three (3) years of industry experience_ preferable_, or a combination of relevant professional training and experience;- Good English communication skills written and spoken
- Demonstrated people skills;
- Excellent organizational skills;
- Knowledge of products and services sold within our market;
- Must be customer service driven;
- Good knowledge of MS Office (Word, Excel, Outlook).

What’s in it for you
- We are a major player, involved in the energy transformation in Canada. Certified as a Great Place to Work®, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.

What sets us apart is our:
- Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.-
- A strong national network offering real opportunities to grow: our people make the difference.Among our benefits:
- Flexible group insurance plan customizable to your needs.-
- Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).-
- Group RRSP with employer contribution and TFSA.-
- Postsecondary Scholarship Program for our employee’s children.-
- Charging terminals available at our facilities.-
- Years of Service Recognition Program.Come build your career with us, a growing network where our people make it happen

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