Inside Product Support Representative

6 months ago


Coquitlam, Canada Leavitt Machinery Canada Inc. Full time

**Leavitt Machinery** is one of the fastest growing material handling equipment dealerships in North America. With an entrepreneurial spirit, mission-driven approach, and customer-focused mindset, Leavitt has achieved consistent growth over the past 25 years.

Leavitt Machinery is now an integral entity within the Venturis group of companies, an integrated and expanding network of businesses, including over 60+ branches and 1400+ employees across Canada and the USA. Venturis Capital strategically invests in visionary and values-driven organizations, with expertise in the material handling equipment industry.

In addition to our expanding dealership network, the Venturis portfolio includes complementary companies providing financing, freight and logistics, parts manufacturing, industrial parts supply, component rebuilding, training solutions, and marketing.

With a focus on learning and continuous improvement, we are proud to invest in our people and offer a progressive and flexible work culture where you can develop and advance your career while focusing on meaningful work.

**The Opportunity**

Leavitt Machinery is looking for an Inside Product Support Representative to join our team in **Coquitlam, BC**. As the Inside Product Support Representative your primary responsibility will be to drive revenue for the service department though selling service agreements, parts and attachments, and maintain the overall relationship with our customers.

**Essential Duties & Responsibilities**

As the Inside Product Support Representative your key responsibilities will include:

- Drive new retail service and parts revenue through the sale of PM, TPM and TMR service agreements, attachments, and assigned service jobs within the defined territory
- Handle requests, issues and complaints with newly signed accounts as well as accounts assigned by the Manager, Product Support ensuring expectations are met, increasing overall customer satisfaction levels
- Develop and maintain relationships and excellent communication with multiple key personnel with new and existing assigned accounts
- Communicate customer concerns and feedback to the Branch Service Manager.
- Meet established targets and key performance indicators
- Produce leads and opportunities for all Leavitt Machinery business units.
- Track leads, opportunities and maintain accurate records via Leavitt Machinery’s CRM
- Expand on abilities, skills, and traits through continuous improvement activities such as remaining up to date with technological and product improvements, maintaining knowledge of product lines, service, and support capabilities

**Required Skills & Qualifications**
- Post-secondary education in sales, business management or a related discipline and/or previous experience in a similar role is considered an asset
- Knowledge of machinery and heavy equipment is an asset
- Proficient with Microsoft Office Suite (Word, Excel, Teams, Outlook)
- High energy, motivated and proactive
- Excellent communication, organization, and interpersonal skills
- Professional and confident on the phone
- Proven ability for and interest in sales

**Benefits & Perks**

Leavitt Machinery Canada is proud to offer competitive compensation and flexible benefits coverage for all eligible employees, including an employer matching RRSP plan:

- Company paid medical health care plan for you and your dependents
- Extended health plan - 100% employer paid
- Dental plan, vision plan, and prescription drug coverage
- Annual health care spending account
- Life insurance, disability insurance, and travel insurance - 100% employer paid
- Sick leave plan - 100% employer paid
- Employee assistance programs
- RRSP matching
- Wellness days
- Ongoing professional development opportunities
- The base pay range for this role is: $40,000-$50,000 CAD_
- This is an onsite role based in Coquitlam, BC_

LeavittMachinery



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