Bilingual Client Care

3 days ago

Laval, Canada CWB Group - Industry Services Full time

**Your expertise shapes our business**

At the CWB Group, we find fulfillment and inspiration knowing that we are performing meaningful and purposeful work. Every day is a new adventure with opportunities to learn from industry leaders and, most importantly, from each other. When you join the CWB Group, you become part of a diverse and inclusive, tight-knit team passionate about making a global impact.

**Our commitment to Diversity, Equity and Inclusion (DEI)**

**Work with us and achieve your career goals**

For almost 75 years, our employees have been the backbone of our business, driving our success and extraordinary reputation. We challenge our employees to take charge of their careers and provide growth opportunities, tools and resources to reach their goals.

**What to expect**:
As Client Services Advisor, you are responsible for the efficient and professional operation of client activities, including certification support. This position will report to the Manager, Client Success Team and will work out of CWB Office in Laval, Quebec.

This includes:

- Process CWB Certification documents (forms, file opening, file closure) and Welder Qualification sessions for Eastern Territory clients
- Course registration processing - includes transfers, cancellations and online course extensions
- Exam appointment bookings and preparation (in office and offsite)
- Invoice payment processing
- Other duties as assigned

In this position, you will report to the Manager, Client Success and will be working from CWB Laval Office in Quebec and partially remotely from your home office in Quebec.

**What you bring to the table**:

- Bilingualism in English & French language
- Excellent communication and interpersonal skills necessary to interact with a number of individuals
- Work experience in Call Centre environment
- Certificate in Business Administration
- General Office Administration experience essential in corporate/professional environment
- Able to work with mínimal supervision
- Have the ability to display initiative, possess high-level organizational and customer service skills
- Travel might be required from time to time
- Intermediate knowledge of Microsoft Windows operating environment

**The following qualifications are considered assets**:

- Post-secondary education in a relevant degree or
- Equivalent work experience.

**What’s in it for you?**
- Competitive salary structure
- Comprehensive medical benefits for you and your dependents
- Flexible work schedule
- RRSP and pension program
- Structured career development: we offer education and training opportunities to help you reach your goals

**Accommodation**:
**Education**: Preferred
- Certification or better in Business Administration

**Skills**: Preferred
- Communication
- customer service
- Time Management

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